Senior Technical Support Officer bei Barnet Council
Barnet Council · London, Vereinigtes Königreich · Hybrid
- Professional
- Optionales Büro in London
About Barnet Council
Barnet is a borough with much to be proud of. Our excellent schools, vibrant town centers, vast green spaces and diverse communities all help make it a great place to live and work. As a council we want to build on these strengths as we move into the future. We are growing and developing as an organisation to meet the challenges facing our borough and we are committed to working with partner organisations and residents to make Barnet even better. As an organisation, our staff are committed to Our Values: Learning to Improve, Caring, Inclusive, Collaborative – which drive everything we do.
About the role
Barnet is setting up a new Selective Licensing Scheme requiring landlords to license their private rented properties. We are looking for a highly motivated Senior Technical Support Officer to join our Housing Regulatory Services, with a focus on supporting the Selective Licensing Team. This is a key role providing technical and administrative support to ensure the delivery of high-quality services. As well as providing day-to-day technical and administrative support to the Licensing Team you will train and support more junior staff and work closely with the Team Manager auditing cases and ensuring process accuracy. You will be the link between the Team Managers and the officers. Helping to ensure that the scheme technical support is accurate and comprehensive enabling Technical Support Officers and Enforcement Officers to protect and improve the health, safety and welfare of every resident, worker and visitor within the Borough.
Please click here to download the Job description for this role.
About you
You will have extensive experience in a customer facing role and a good level of education to enable effective verbal and written communications. Qualifications equivalent to 64 UCAS points (e.g. 2 A Levels at grade C or above)
You will have existing technical knowledge of the relevant areas of Housing Regulatory Services or the ability to develop technical knowledge.
Experience of operating data management systems and be highly proficient in Microsoft Word
The ability to provide accurate, comprehensive and efficient technical support including the drafting of legal documents
Excellent interpersonal and negotiation skills and able to communicate clearly both verbally and in writing with a wide range of contacts and to deal with difficult or complex issues
Self motivated and adaptable, you will be skilled in planning and prioritising workloads independently and meeting pre set targets
What we offer
- 31 days annual leave, plus public and bank holidays
- Access to the Local Government Pension Scheme, which provides a valuable guaranteed income in your retirement together with security for your dependents
- Work-life balance options may include hybrid working, flexitime, job share, home working, part-time
- A vast range of lifestyle discounts from major retailers, supermarkets, energy suppliers and more
- Broad range of payroll benefits including cycle to work, eye care vouchers, travel and gym membership
- Excellent training and development opportunities
- Employee well- being training programs including confidential employee assistance
How to apply
Read the job description and person specification before clicking ‘Apply’ to commence the online application form. If you would like any further information about the role before applying, please contact Belinda Livesey on [email protected]
Barnet Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Barnet operates stringent safer recruitment procedures.
To deliver Barnet Council’s commitment to equality of opportunity in the provision of services, all staff are expected to promote equality in the workplace and in the services the Council delivers. As such we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement.
Barnet Council embraces all forms of flexible working (including part-time, compressed hours, and remote working) and is committed to offering employees a healthy work-life balance. Candidates are encouraged to talk about relevant requirements and preferences at interview. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.
Barnet Council is a Disability Confident Committed Employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply
All posts with the council are subject to a probationary period of six months, during which time you will be required to demonstrate to the council satisfaction your suitability for the position in which you will be employed.
Due to the high number of applications that are received for some posts we may close vacancies before the stated closing date if sufficient number of applications are received. Therefore, please apply as soon as possible.
Please ensure you regularly check the email account (including JUNK MAIL folders) that you use to submit your application, as any further communication regarding your application will be sent electronically. Should you not hear from us within four working weeks of the closing date for this post, then regretfully in this instance, you have not been shortlisted.
