Clerical II - Hagan Community Center bei Cordova Recreation & Park District

About the Department

Position Duties

• Act as a receptionist, answering the telephone and assisting the general public at the front counter. 
• Provide assistance to the public by responding to requests for information; register participants and process registration fees; explain and review applications and forms and ensure they are completed properly; make and distribute copies; resolve complaints in an efficient and timely manner.
• Perform a variety of routine recordkeeping duties including sorting, filing, and archiving in accordance with record retention program.
• Assist with accounts payable, vendor correspondence, and budgets.
• Use a computer to create and update a variety of documents, spreadsheets, and forms including general correspondence and reports; disseminate information as appropriate.
• Enter, retrieve, and update data into a computer from various sources.
• Produce a variety of informational flyers, brochures, and newsletters related to area of assignment.
• Account for daily revenue in registers and perform daily reconciliation of cash received
• Operate various office machines, including telephone systems, photocopier, computer, printer, scanner, and fax machine.
• Maintain inventory of office supplies and equipment, order office supplies and equipment as necessary. 
• Arrange for repair and maintenance of office equipment.
• Process mail including receiving, sorting, date stamping, and distributing incoming and outgoing correspondence.
• Participate in planning and coordinating special projects and events as assigned.
• Train lower level staff as assigned.
• Perform opening and closing procedures of assigned facility as necessary.
• Perform related duties as assigned.

Minimum Qualifications

• Professional office etiquette with excellent grammar, spelling, and writing skills.
• Customer service techniques, practices, and principles.
• Methods and techniques of proper phone etiquette.
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, email, and databases. 
• Principles and procedures of record keeping and filing.
• Basic mathematical principles.
• Basic principles of business letter writing.

• Interpret and apply District policies and procedures. 
• Perform general clerical work, including maintaining files and compiling information for reports.
• Act as a receptionist in operating a telephone system. 
• Type and enter data into the computer at a speed necessary for successful job performance.
• Respond tactfully, clearly, concisely, and appropriately to inquiries related to area of responsibility.
• Operate office equipment including computers and supporting word processing, spreadsheet, and email applications.
• Maintain confidentiality, including securing, maintaining, purging, and shredding electronic and paper files and documents in accordance with District policies.
• Understand and follow oral and written instructions.
• Maintain attention to detail by prioritizing work and coordinating several activities simultaneously despite interruptions.
• Maintain integrity of work by taking responsibility and accountability for completion of work and internal customer interactions and maintaining punctuality and attendance at work.
• Contribute to a team effort.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

Other Qualifications

PHYSCIAL DEMANDS AND WORKING ENVIRONMENT 

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.

Environment: Work is performed primarily in a standard office environment with extensive public contact and constant interruptions.

Physical: Sufficient physical ability and mobility to work in an office setting; to sit or stand for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to use standard office equipment requiring repetitive hand movement and fine coordination including the use of a keyboard; to attend off-site meetings; to lift and carry items weighing up to 20 pounds; to make frequent decision-making and concentration; frequent public and coworker contact; occasional working alone; frequent repetitive motion, writing, grasping, holding and reaching; and to verbally communicate to exchange information. 

Vision: See in the normal visual range with or without correction.

Hearing: Hear in the normal audio range with or without correction.