ROCKET CITY FOOD & BEVERAGE MANAGER bei Rocket City Family Fun Center

Position Title: Food & Beverage Manager

Reports To:  General Manager

Supervises:  Food & Beverage Rocket City Staff

Summary of Position

The Food & Beverage Manager is responsible for overseeing all food and beverage operations within the Rocket City Family Fun Center, ensuring high-quality service, efficient operations, and customer satisfaction. This role involves managing staff, maintaining inventory, ensuring compliance with health and safety regulations, and collaborating with other departments to enhance the overall guest experience.

Key Responsibilities and Performance/Behaviors

• Ability

• Can explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understands where to get the information needed to complete tasks to standard.
• Can explain and demonstrate technical skills used to complete tasks to standard.
• Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Understands how to take ownership of problems and solve them when solutions may not be available.
• Can explain how to request help from others when needed to complete task or goal.
• Has complete knowledge and can tell others of IMGR&C products and services.
• Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.

• Performance

• Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.
• Responds to obstacles; finds new ways to reach desired end results.
• In absence of guidance, acts and takes charge to respond to guest or internal customer needs.
• Responds to change by quickly applying talent and skills in a positive way to succeed.
• Supports achievement of Quality Goal; “Do it right the first time.”
• Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
• Makes suggestions to improve performance.

• Behavior

• Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
• Approaches all activities with enthusiasm and encourages enthusiasm from others.
• Chooses a positive approach in all situations.
• Respects individuality of others; continues to communicate in order to work together.
• Speaks positively about guests, other team members and our business in all situations on and off property.
• Treats other with respect in all situations.

• Service

• Serves others.
• Identifies and can communicate needs of guests and others.
• Takes quick action to serve others in a way that meets/exceeds their needs.
• Identifies ways to improve individual or team’s service to others.
• Provides service outside job responsibilities if needed to help resort succeed.
• Takes ownership of guest problem(s) until it is solved.

• Professionalism

• Meets IMGR&C Appearance standards.
• Professionally supports IMGR&C reputation and image in all situations, on and off property.

• Attendance

• Meets IMG&C policy for attendance.
• Informs supervisor of future absence as far in advance as possible.

• Communication

• Provides information others need to succeed, in time for them to use it.
• Shares with next shift the information needed for them to succeed.
• Listens to others without interruption; acts on their feedback when possible.
• Asks questions to better understand expectations of others.

• Team Work

• Puts Success of team ahead of personal success.
• Helps other team members succeed without being asked.
• Takes action to resolve conflict between individuals.
• Helps other departments achieve success.
• Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.
• Does whatever is necessary to help department and resort success.
• Contributes ideas that support progress and success at shift, team and departmental meetings.

1. Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:

• Oversee daily food and beverage operations, including the kitchen, bar, and concession areas, to ensure smooth and efficient service.
• Recruit, train, schedule, and manage food and beverage staff to deliver exceptional customer service. Conduct regular performance evaluations and provide feedback.
• Manage inventory levels, place orders with suppliers, and ensure the availability of high-quality ingredients and beverages.
• Collaborate with chefs and bartenders to create appealing menus that align with customer preferences and budget considerations.
• Address customer inquiries and complaints promptly, ensuring a positive and enjoyable dining experience.
• Monitor budgets, control costs, and prepare financial reports. Analyze sales data to identify opportunities for growth and improvement.
• Ensure adherence to health and safety regulations, including food handling, sanitation, and workplace safety standards.
• Coordinate food and beverage services for events, parties, and leagues hosted at the fun center.
• Work closely with the General Manager and other department heads to align food and beverage operations with the overall goals of the fun center.
• Demonstrated commitment to researching and implementing new technologies, including artificial intelligence, to enhance the operations of Rocket City.
• Other duties as assigned.

1. Supervisory Responsibilities

       Manages and directs the team in accordance with the resort's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; performance reviews; rewarding and disciplining employees; addressing issues and resolving conflicts.

1. Education and/or Experience Requirements

      Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.

• Bachelor’s degree in Hospitality or related field and at least 4 years of experience in managing daily operations of food and beverage outlets with 2 years of bar service and management knowledge or an equivalent combination of education, experience, or training.
• Mid-level computer proficiencies, specifically Microsoft Office, internal business software and related products.
• Strong knowledge of food and beverage operations, including inventory management, ordering, and cost control.
• Excellent organizational and time-management skills, with the ability to multitask and prioritize effectively.
• Strong communication skills, with the ability to interact effectively with guests, staff, and management.
• A passion for delivering exceptional customer service.

1. Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.

While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.

1. Work Environment

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.

The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.