Title Assistant bei None

Purpose of Job

 The Title Assistant provides administrative and clerical support to the department or office as needed. This role works closely with Title Officers to ensure accurate processing of title orders and timely escrow closings. Responsibilities include answering phone lines, managing document deliveries, processing title-related requests, preparing billing, organizing files, and other duties as assigned.

 Job Duties and Responsibilities (Essential Job Functions)

• Opens and processes new title orders.
• Performs data entry and auditing of new title orders to support timely escrow closings and title recordings.
• Answers and manages incoming phone lines on a multi-line system; directs inquiries to the appropriate contact.
• Retrieves and communicates information via phone, email, or fax with customers, sales associates, escrow associates, and other contacts.
• Receives, logs, and distributes incoming mail, courier packages, and document deliveries; assists with outgoing mailings.
• Orders messengers for document pick-up and delivery as needed.
• Generates searches and reports in response to research requests.
• Completes CPL (Closing Protection Letter) and proposed insured requests accurately and in a timely manner.
• Packages, creates, and organizes complete file sets for delivery or archiving.
• Prepares billing for title files and assists with billing reconciliation.
• Fulfills policy requests and distributes policies to clients and relevant parties.
• Maintains logs to track data production and order status.
• Performs copying, filing, scheduling, and maintains office supplies; may include typing and word processing.
• Cross trains in other areas and serves as backup to other departmental staff.
• Performs additional title assistant-related tasks as requested or assigned.

Performance Expectations

• Meet all performance and behavior expectations outlined in company guidelines and communicated by management.
• Complete tasks accurately and within expected timeframes, maintaining a high degree of quality and professionalism.
• Build and maintain positive, productive working relationships with staff, customers, and business partners.
• Demonstrate initiative in developing technical and professional skills.
• Follow company HR policies, Code of Business Conduct, and departmental procedures.
• Protect confidential company information, maintain regular attendance, and follow safety best practices

Qualifications

Education:

• High school diploma or equivalent required.
• Additional education or training in administrative support or a related field is a plus.

Experience:

• 1–2 years of experience in title, escrow, or administrative support strongly preferred.
• Experience in a fast-paced office environment is a plus.

 Knowledge and Skills:

• Proficient in operating standard office equipment, including a multi-line phone system.
• Knowledge of real estate, title, and/or mortgage processes preferred.
• Familiarity with legal descriptions is a plus.
• Proficient computer skills; preferred typing speed: 45–60 WPM.
• Strong analytical, problem-solving, and numerical skills.
• Ability to prioritize and manage multiple projects under tight deadlines.
• Excellent attention to detail and accuracy.
• Effective oral and written communication skills; professional, polite, and courteous.
• Strong interpersonal skills and a customer service mindset.
• Flexible and willing to perform backup assignments as needed.

Wage:   $25.00 - $27.00 hourly; actual wage is based upon education and experience. Potential for annual discretionary bonus.

Benefits:   Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer