EMR, a leader in commercial kitchen repair, has a CSR/Call taker position open at our DCMV commercial service office in Beltsville, MD. Seeking strong customer service expertise, an upbeat & outgoing personality and solid organizational skills.  Must have strong computer and typing skills and be detailed oriented. Office hours are Monday-Friday 8am-4:30pm. EMR is employee centric, offers a competitive salary, excellent benefits and medical insurance starting on the 1^st of the month after hire.  

EMR is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity or expression, pregnancy, marital status, disability status, genetic information, age, protected veteran status, membership in an employee organization, or other non-merit factors.

Position Requirements:

• Strong customer service background
• Upbeat & friendly/outgoing personality
• Ability to take a high volume of phone calls and thrive in a high stress environment 
• Strong computer and typing skills 
• Excellent communication and organizational skills
• Ability to multitask
• Ability to work in a team atmosphere and be a team player
• Clear criminal background 
• Pre-Employment drug screening

Additional Position Preferences:

• Knowledge of the DCMV metro region
• Knowledge of the food service industry 
• Bilingual

Position Benefits:

• Excellent salary & benefits - paid vacation, 401K (discretionary company match).
• Luminare Insurance (Cigna network)—4 P.P.O. plans offered.  

            PPO H.S.A Catastrophic plan (higher deductible, lower premium)

PPO H.S.A plan (high deductible, low premium)

            Mid. PPO plan (lower deductible, mid range premium)

            High PPO plan (higher premium, co-pay only/no deductible)

• 4 coverage levels for insurance: Employee, Employee + Spouse, Employee + Children, and Family coverage. 
• Prescription plan included in the medical insurance.
• Two Dental Plans. 
• Two Vision Plans. 
• Identity theft protection & legal advice through ID Shield.
• Short Term & Long Term Disability Insurance –EMR pays 100%.
• Term Life Insurance –$15k Company paid, with the option to buy additional coverage.
• All Insurance coverage begins the first of the month after hire date.
• 401K—immediate auto enroll at 5% in addition to discretionary company match. 
• 100% Tuition Reimbursement- eligibility begins after 1 year of employment & classes must be at least 50% job related material.
• Opportunity for additional income: Profit sharing bonus, referral bonus for hard-to-fill positions.
• Ongoing training provided.

Paid Leave:

• 17 days PTO accrual per year – 1^st year is prorated.
• 3 days paid Jury Duty.
• 3 days Funeral leave.  
• 8 holidays & 2 floating holidays per year.  
• Paid Wellness day (paid day off to attend annual wellness physical)