Customer Education Specialist bei EventsAir

A Bit About Us

EventsAir is a leading provider of award-winning event management software to organizers of in-person, hybrid and virtual events. Our software is used extensively across the APAC region and growing rapidly around the globe with an expanding presence in North America and Europe.

As a technology leader with a long 30-year heritage in the event-tech industry, our platform and services are trusted by more than 1100 professional conference organizers, associations, corporates, government and universities. Capable of supporting small corporate events to large multi-faceted conference and exhibitions, the EventsAir platform has been used for some of the world's most demanding events including the Rugby World Cup, London Olympics and Birmingham Commonwealth Games.

Having secured major investment from private equity firm, The Riverside Company, EventsAir is continuing to expand and accelerate its global presence in the event-tech marketplace, and we invite you to be part of this extraordinary journey. 

Why Join Us

We push the limits of what is possible every day. We are a down-to-earth bunch. We have fun and are super dedicated. What motivates us to get out of bed every morning? The challenge to develop and create the world's best events management platform.

Join our team of dedicated professionals, and together, let's redefine the possibilities of event management, and leave a dent in the event tech industry.

Do you love showing people how things work? Are you the type who gets a kick out of making complex tools simple and engaging? At EventsAir, we’re looking for someone curious, creative, and detail-oriented to help bring our customer education content to life.

This isn’t just about writing instructions—it’s about empowering event professionals across the globe to master our platform with confidence.

What You’ll Do

As part of our Customer Education Team, you’ll:

• Create and edit engaging how-to videos, guides, and interactive exercises for our help site and online learning platform.
• Collaborate with product experts to capture new features and turn them into clear, useful content.
• Work alongside our Support team to reduce tickets by improving and updating resources.
• Gradually become a Subject Matter Expert in the EventsAir platform (don’t worry—we’ll help you get there!).
• Deliver webinars to customers in Australasia, Europe, and the Americas.
• Keep our documentation fresh, consistent, and user-friendly.

About You

You might describe yourself as someone who:

• Loves digging into “how things work” and making it easy for others to understand.
• Has video editing skills (Adobe Premiere, or similar).
• Can write clear, concise, and user-friendly software guides.
• Is curious about AI tools—but also knows that great writing doesn’t rely on them.
• Pays exceptional attention to detail (yes, you notice typos in menus).

Bonus points if you have:

• Experience in the event management industry or SaaS platforms.
• Worked with Learning Management Systems (we use HowToo).
• A flair for graphic design or online education.
• Experience presenting content or webinars on camera.

At EventsAir, you’ll be part of a collaborative, global team shaping how event professionals interact with our platform. You’ll learn, grow, and help thousands of customers feel confident using our software. If you enjoy variety, creativity, and the chance to geek out over great documentation, this role is for you.

What Will you Benefit from if you Become an Airstar?

• Fantastic flexibility. We offer hybrid working to all employees regardless of role or level! Need to do the school drop off or pick- no problem, want to attend that school dance show where your kid’s starring center stage- no worries.
• We don’t like burn out.
  We offer 3 extra days of annual leave to encourage downtime over the Christmas period and help bridge the gap between the public holidays; to spend time with family and friends.
• We love socials! Socials at EventsAir are the bomb! We host quarterly catered socials for all to enjoy on our covered, outdoor back deck, or vouchers for those remote working.
• Be a champion. We love to champion and promote causes close to our heart. Think: International Women’s Day, R U OKAY? And many more awesome causes.
  Grow through mobility! Apply for side steps, up steps and secondments through different teams when role needs arise internally!
• Be Healthy!
  Grab an apple from the kitchen, take a walk around the block or grab a stand-up desk for the day, even get the flu shot on the house if you want!
• Learn and develop.
  Use your personal AUD1000 L&D budget towards a course, a conference or something to upskill yourself in your current role.
• Work from almost anywhere.
  Want a few extra days in that bustling city where you’re on vacation? Or want to head overseas and be around your family for longer? Use the Work from almost anywhere policy to work from anywhere for 2 weeks a year!
• Enjoy parenting! Use the extra maternity and paternity leave we offer on top of your statutory allowances to spend important time with your new family. Equally, if something unfortunate occurs use our miscarriage & still birth leave policy to assist in the transitional period you are both going through.
• Struggling?
  Reach out to our Employee Assistance Program offered to all employees and lock in a counselling session with an expert for solid advice.
• Recognize and be rewarded.
  Take part in our recognition program where you can earn points and vouchers for valuable work across your role and the business.
  

Ready to Apply?

If this sounds like you—even if you don’t tick every single box—we’d love to hear from you. Bring your curiosity, creativity, and drive to make education fun and accessible.

Apply now, don't just be a star, be an AirStar!