Foundation Technologies - Help Desk Technician bei Atomic Data

Hours: Tuesday through Saturday, 9am - 6pm CST in Minneapolis with Hybrid opportunity based on future performance.

Job Summary

At Foundation Technologies, we help businesses Get Back to Work by removing technology barriers with a particular focus on Apple environments. As a Help Desk Technician, you’ll be part of the first line of support for organizations that depend on Apple devices to run their day-to-day operations. You’ll work alongside a team of people-first technologists who blend technical skill with real-world empathy, solving problems quickly and clearly for end users. Whether assisting a nonprofit creative team or a growing retail brand, you’ll make a measurable impact by ensuring clients stay productive and confident in their tools.

Responsibilities:

• Support multiple clients with diverse IT environments.
• Handle escalated help desk tickets and troubleshoot more complex issues.
• Configure and support software applications and cloud services.
• Collaborate with onsite technicians to resolve user issues.
• Maintain technical documentation and knowledge base articles.

• 2+ years of IT support experience.
• Strong troubleshooting skills across macOS, Windows, and cloud platforms.
• Experience with MDM, Active Directory, and SaaS applications.
• Strong documentation and process improvement skills.

Preferred Skills:

• ITIL certification or equivalent experience.
• Experience with RMM tools and scripting.
• Prior experience in a multi-client MSP environment.

Expectations:

• 85% Reactive work, 15% Proactive work, 0% Project work
• Working in office until utilization exceeds 75% of goal consistently for four weeks in a row
• Paid on call for at least four weeks per year
• Weekly billable goal of 28 hours

This position is bonus eligible, up to 5% of annual salary based on company and team performance

Physical Demands

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions while working. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job. 

While performing the responsibilities of the job, the employee is required to talk and hear. No need for the dulcet tones of James Earl Jones, though it isn’t a bad thing. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. 

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 

Our Core Values

At Foundation Technologies, our core values define who we are and how we work together to create meaningful impact. These values guide our actions, decisions, and interactions, fostering a culture of collaboration, growth, and purpose. The following values are what allow us to create a “People First Culture” at Foundation Technologies: 

Good Human

We believe in building a community of trust, kindness, and respect. 

Curious Learner

A relentless curiosity drives us to grow and innovate. 

Driven to Solve

We approach challenges with determination and a focus on results. 

Make a Difference

We strive to leave a positive mark on our company, community, and the world. 

We are seeking individuals who not only share these values but also actively embody them in their work and interactions. Join us in creating a culture of purpose and impact at Foundation Technologies. 

The Foundation provides equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws, directives, and regulations of federal, state, and local governing bodies or agencies. Our organization will not discriminate against or harass any employee based on actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, familial status, veteran status, sexual orientation, gender identity, genetic information, status regarding public assistance, membership or activity in a local human rights commission activity, or any other characteristic protected by applicable federal, state, or local laws. 

The Foundation will take affirmative steps to ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, promotion, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible. In addition, all employees are expected to perform their essential functions in a manner that supports equal employment opportunities. 

Any employee or applicant for employment who believes they have been treated in a way that violates this policy should contact Human Resources. Human Resources will take immediate action to investigate and address allegations of discrimination or harassment confidentially and promptly.