Audiology Assistant bei Winona Health

Audiology Assistant

1.0 FTE, 80 hours per pay period
Scheduled hours are 8 am-4:30 pm

Position Overview:

The Audiology Assistant works under the supervision of a licensed Audiologist. The Audiology Assistant performs routine tasks and duties for the Audiologist to make time available for evaluative, diagnostic management and treatment required by the level of education and training of a licensed audiologist. The Audiology Assistant performs tasks that are prescribed, directed and supervised by an Audiologist. The Audiology Assistant welcomes patients and uses exceptional customer service skills in all interactions with patients, staff and visitors.

Essential Duties & Responsibilities:

• Provide clerical and clinical support within the audiology department: answers phones, maintains documents, schedules patients, assist patients in preparing for appointments, reviews daily schedule, prepares consult room, etc.
• Assists with the prior authorization process to assure health plan benefits are addressed.
• Processes hearing aid documents and shipping materials for new orders and repairs. Works with Audiologist to troubleshoot hearing device issues. Sends out hearing aids for factory service if warranted. Processes and assembles new hearing and repaired hearing aids. Performs basic hearing aid cleaning.
• Communicates with hearing aid manufacturers as needed for repairs and warranties
• Maintain inventory of hearing aid and audiologic testing supplies
• Orders general supplies and maintains adequate stock in department. Maintains inventory of hearing aid and audiological equipment.
• Assists with hearing evaluations of patients as requested by the Audiologist.
• Maintains required equipment by performing checks as required and/or assuring service agreements are managed, adhering to infection control/ sanitation standards in the care of equipment to prevent cross contamination and assuring calibration checks are performed as required.
• Educates patients on hearing device orientation, Bluetooth/application set up and connection, hearing device protection, etc.
• Other duties as required or assigned.

Supervisory Responsibilities:

No direct reports

Skills and Experience:

Required:

• High School diploma, G.E.D., or equivalent
• Excellent communication and interpersonal skills
• Must have excellent organizational and accuracy skills
• Must be ASHA Certified—CAA (Certified Audiology Assistant) within 6 months of employment

Preferred:

• Knowledge of medical terminology
• Excellent interpersonal skills and ability to communicate effectively with audiologists, physicians, and clinical staff
• 2+ years’ work experience in a patient contact healthcare area or customer service field, or equivalent
• Ability to handle multiple job functions simultaneously
• Ability to operate office equipment (fax, copier, printer), and experience working with computer system applications such as an electronic medical record (EMR), and Microsoft Suite (Outlook, Excel, Word)

Summary of Benefits at Winona Health:

At Winona Health, we are dedicated to offering a comprehensive and affordable benefits package for our employees and their families. While benefits may vary based on employment classification and job status, the following key benefits are available: 

Health Insurance: Options for medical, dental, and vision coverage, as well as mental health support and wellness incentives 
Income Protection: Short and long-term disability, plus additional benefits like accident, critical illness, hospital indemnity, legal assistance, and identity protection plans
Retirement Planning: Access to a 403(b) retirement plan with employer contributions once eligibility requirements are met
Work/Life Balance: Flexible scheduling, paid time off, and earned sick time to support personal well-being 
Education & Development: Paid training, tuition reimbursement, scholarships, and sponsored seminars to foster both personal and professional growth 
Employee Discounts: Special offers with local businesses, including the YMCA and cell phone providers

For more details or specific information, visit our website or contact Human Resources

Internal Applicant Policy:

It is the policy of Winona Health to work with employees in an equitable fashion regarding promotions, transfers, and position reclassifications.
 
Any employee wishing to apply for another available position at Winona Health must submit an application for consideration through the internal application portal. Employees requesting to change positions should have successfully completed at least six (6) months in their current position. Employees currently in the formal disciplinary process may be required to meet with the Director of Human Resources to determine eligibility to request transfer. The employee’s past performance, experience, training and qualifications will be considered in transfer/hiring decisions. Consideration for transfer or promotion is not a guarantee of transfer or promotion. Employees may be given a chance to interview for a position when they meet the minimum position qualifications.

Disclaimer:

Winona Health is an equal opportunity employer. Winona Health does not refuse to hire, discharge, or discriminate against a person with respect to tenure, compensation, terms, upgrading, conditions, facilities, or privileges of employment because of race, color, creed, religion, sex, age, national origin, marital status, genetic information, status with regard to public assistance, membership in a local discrimination commission, sexual orientation, disability, veteran status, or any other prohibited basis of discrimination under applicable local, state, or federal law. Winona Health does not tolerate retaliation against any employee, patient/resident, physician, or other individuals pursuing concerns regarding Civil Rights issues. Winona Health adheres to ALL pertinent governmental policies and legislation including the Civil Rights Act of 1964, Title VII, as amended, and the Minnesota Human Rights Act.