Museum Visitor Experience Manager bei National Association of Music Merchants Inc.

Description

Position Title:  Museum Visitor Experience Manager

Department:    Museum of Making Music 

Classification:  Full-time, Non-exempt 

Position Reports to:   Museum Executive Director 

Location:   Carlsbad, CA –Tuesday through Saturday, some evenings 

Salary Range:   $27.40 - $30.77 per hour

Individual compensation will be commensurate with the candidate’s experience. 

Please submit a cover letter and a resume. Both items will need to be submitted as one document.  

Requirements

 RESPONSIBILITIES 

• Oversee daily museum operations by performing opening and closing procedures, monitoring gallery and instrument readiness, supporting public-facing volunteers, and ensuring all safety and security protocols are upheld.
• Provide a welcoming and supportive environment for all visitors by sharing information on exhibitions, programs, and resources; respond to feedback and resolve concerns with professionalism and care to create a positive, memorable experience.
• Monitor and maintain interactive exhibits, AV systems, and digital tools; perform basic troubleshooting and repairs and recommend or source replacements as needed to ensure reliable functionality. 
• Coordinate with staff and external contractors for IT, AV, and specialized maintenance needs.
• Collaborate as part of a small, cross-functional team, contributing to strategic planning, exhibition installations, the development of future programming and more.

QUALIFICATIONS 

• Bachelor’s degree in museum studies, arts administration, education, hospitality management, or a related field; or equivalent combination of education and experience.
• Minimum of 3 years of experience in visitor services, museum operations, cultural institutions, or a related customer-focused role.
• Strong interpersonal and communication skills, with the ability to welcome and support diverse audiences in a warm, positive, and professional manner.
• Familiarity with Microsoft Office Suite or similar platforms.
• Demonstrated ability to troubleshoot and maintain digital tools, interactive exhibits, or AV systems, with basic technical repair and problem-solving skills.
• Proven organizational and multitasking abilities, with a high level of attention to detail in daily operations and visitor experience. 
• Ability to remain calm and professional when resolving visitor concerns or unexpected situations.
• Comfort with physical aspects of the role, including moving light equipment, setting up AV, and standing/walking for extended periods.
• Collaborative and adaptable spirit suited to a small team environment.
• Passion for music and the arts, and a commitment to the mission of the Museum of Making Music.
• Availability to work Tuesday–Saturday schedule, with some evenings as needed.

 Prefered QUALIFICATIONS 

• Experience working in a museum, cultural organization, or music-related setting.
• Familiarity with digital engagement tools, interactive instrument care, or IT/AV systems in a public-facing environment.
• Knowledge of best practices in guest services, safety, and accessibility.
• Experience supervising volunteers, interns, or front-line staff.
• Bilingual or multilingual communication skills.
• Experience playing musical instruments. 

NAMM OFFERED BENEFITS 

• Competitive salary and comprehensive benefits package. 
• Opportunities for professional development and growth within the company. 
• Collaborative work environment with a focus on innovation and passion for music. 

NAMM Values commitment
At NAMM we strive to do the right thing with respect, passion, humor, teamwork and accountability. 

Do the right thing – This requires courage, discipline, and dedication but not permission. So, just do it. 

• Do it with respect – Respect builds trust and energizes people to live responsibly and ethically at work, in our community, and in our world. 
• Do it with passion – Passion drives creativity, innovation, commitment, and loyalty. 
• Do it with humor – Humor lightens the load and makes the journey more enjoyable. 
• Do it witht eamwork – Teamwork unites us in our shared Mission and fosters an open expression of ideas. 
• Do it with accountability – Accountability raises the bar, rewards achievement, and invites us to grow.
   

Diversity Commitment 

NAMM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

Physical Activities and Requirements of position 

The physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  Specific vision abilities required by this job include close vision, and ability to adjust focus. The noise level in the work environment is usually low to moderate.  However, at the Trade Shows, the noise level is usually high. Hearing protection is provided. 

In accordance with the Americans with Disabilities Act, it is possible that conditions and requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. 

About NAMM 

The National Association of Music Merchants (NAMM) is the not-for-profit association with a mission to strengthen the $19.5 billion music products industry. NAMM is comprised of 15,400 global member companies and individual professionals with a global workforce of over 475,000 employees. NAMM events and members fund The NAMM Foundation's efforts to promote the pleasures and benefits of music and advance active participation in music-making across the lifespan. For more information about NAMM, please visit namm.org.  

About The NAMM Foundation  

The NAMM Foundation is the philanthropic arm of the National Association of Music Merchants (NAMM) and serves the association’s mission of strengthening the music products industry and promoting the pleasures and benefits of making music. 

NAMM’s foundation invests in reducing barriers that prevent youth and adults from participating in music making and music careers. The foundation accomplishes this through Global Grantmaking, the Consider a Career in Music program, Scholarships and Awards, and the Museum of Making Music.