Payment Operations Generalist bei FIRST NATIONAL BANK OF BASTROP

Description

The First National Bank of Bastrop is proud to be named a Best Place for Working Parents®. We offer an opportunity to work with a financial institution that prides itself on excellent customer service and a competitive compensation and benefits package that includes:

• Employer paid benefits:
  • Paid time off
  • Paid parental leave
  • Paid volunteer time
  • Employee Stock Ownership Plan with 401(k) Provisions (KSOP) with match
  • Up to $825 match on Health Savings Account (qualifying medical plan required)
  • Life/AD&D/LTD insurance
  • Tuition reimbursement
• Optional benefits:
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Supplemental coverages
    • Short term disability
    • Cancer
    • Critical Illness
    • Accident
  • Medical Spending Accounts
    • Flexible Spending Account (FSA)
    • Health Savings Account (HSA)
    • Dependent Care FSA

Description:   

Perform assigned routine daily duties in a prompt, courteous and efficient manner. Respond to questions regarding Bank services and refer customers to appropriate sales or service personnel. Perform all duties in conformity with applicable regulations and bank policies. Work under limited supervision with moderate latitude for independent judgement.

Essential Duties: 

• Respond to customer and employee inquiries about FNB products and services.
• Maintain good knowledge of all bank services so as to identify additional customer needs and/or respond to inquiries, making proper referrals or recommending bank products when appropriate.
• Perform daily duties as assigned in the areas of Wire Transfers, Online Banking, Debit Cards, and ACH, as needed in Payment Operations.
• Perform duties in support of Treasury Management products in the areas of ACH Origination, Remote Deposit Capture, Online Wire Transfers, Positive Pay, Commercial Online Banking, Bill Pay, and Enhanced Account Analysis.
• Process/Post morning ACH files.
• Process/Post Inclearing and Chargebacks files for data processing.

Marginal Functions:

• Responsible for specific functions especially in the areas of Wire Transfers, Online Banking, including Mobile/ATM Deposit.

Bank Secrecy Act Duties:

• In the performance of respective tasks and duties, this position must maintain knowledge of Bank Secrecy Act regulations and all other regulatory, security, and Bank policies and procedures.

Company Conformance:

• First National Bank’s (FNB) promotional materials may include photos, videos and other recordings taken in the workplace or at company-sponsored events. Acceptance of employment with FNB gives consent to such photos, videos and other recordings and these may be used in social media posts, newsletters and other promotional materials. No extra compensation or advance notice will be provided when recordings are made or published. 
• In compliance with all applicable regulations and Bank policies, this position is expected to successfully produce quality work within deadlines, with or without supervision; interact professionally with other employees, customers, and vendors, while always respecting the need for confidentiality of customer information. The employee will work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Furthermore, the employee is encouraged to actively represent the Bank to customers and the general public in ways that promote the integrity, validity, and mission of the Bank by participating in community organizations, events, and activities. The employee is also expected to maintain a commitment to continuing education in the banking field through self-study and both in-house and outside training opportunities in all applicable banking policies, procedures, and regulations.
• Regular and punctual attendance is expected, and appropriate attire is required at all times, while either performing job functions or representing the Bank at outside events and activities.

Requirements

Required Minimum Qualifications:

• High school diploma or equivalent.
• One year of experience in a customer service position. 

Must also have the following demonstrated knowledge, skills, and abilities:

• Ability to diplomatically, yet effectively, communicate verbally and in writing with all levels of Bank staff, customers, and other related parties in person and on telephone.
• Good basic math skills and ability to use 10-key calculator by touch. 
• General knowledge of Microsoft Word and Excel