Deposit Operations Specialist bei Grove Bank & Trust

SUMMARY: Assists the department operations officer in ensuring that all back office functions and activities operate effectively, efficiently, and securely within established deadlines and service levels.   Ensures adherence to applicable legal and regulatory guidelines, internal controls, policies and procedures. Performs other related duties as necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Processes Debit Card and Zelle updates and maintenance requests. Research and process adjustments for Debit Card and Zelle dispute requests in conformance to Regulation E requirements.

Assists customers with research items escalated through customer call center for debit cards and Zelle.

Responsible for processing all stop payment requests received through Deposit Operations.

Responsible for scanning all work related to debit card and stop payment requests through the Synergy product.

Acts as back-up for wire transfer specialist requiring review and processing of online and branch-initiated wire requests as well as end of day balancing routines. 

Provides back-office operational support to branches - acts as liaison between back office and front-line branch management to resolve complex account issues.   

Acts as backup for IRA operational function including reviewing daily IRA contributions and distributions and helping front line personnel.

Acts as backup for exception processing activities including non-post items, NSF / Uncollected processing, incoming and outgoing return exceptions. 

Acts as backup for the Fraud Officer in reviewing and processing Check and ACH disputes. Daily review of SQN (On-Us Checks/Inclearing) and referrals to obtain authorization to pay or return items. 

Supports CIF Specialist in the review and gathering of backup materials involving CIF maintenance changes.

Minimizes bank risk and financial losses by ensuring adherence to internal control protocols, bank operating policies and procedures.

Assists with departmental audits and regulatory examinations.  

Assists with special projects as required.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE 

A high school diploma or equivalent is required, along with a minimum of five years of experience in bank operations or a related banking environment. The candidate should possess extensive knowledge of financial institution operational procedures and be able to quickly learn and perform all functions within the Deposit Operations department to support cross-training and departmental coverage. Strong organizational and analytical skills are essential, with a high level of attention to detail and the ability to manage multiple priorities in a fast-paced, deadline-driven environment. Excellent communication and interpersonal skills are required to collaborate effectively across departments and with external clients. Working knowledge of Microsoft Word and Excel is required, with the ability to perform tasks competently; experience with Jack Henry platforms is strongly preferred.

All candidates for hire will undergo a credit and criminal background check. Only qualified candidates will be contacted.
 
Grove Bank & Trust is a drug-free workplace and an Equal Opportunity Employer - Veteran/Disability.