Bar Back bei Acme Ventures LLC

Description

Who We Are:

Acme Hospitality is a growing hospitality group in Santa Barbara's arts and entertainment district, that owns and operates several highly acclaimed and award winning concepts and boutique hotels in Nevada County.

Mission & Core Values:

Above all else, we are committed to providing our team members with a work environment and experience that we can be proud of. Our Core Values of Delivering Excellence, Embrace Originality, Act with Integrity and Celebrate Community are the essential ingredients for success.

Position Summary:

The Barback is responsible for supporting the bartenders and ensuring a smooth operation of the bar. They assist in maintaining cleanliness, restocking supplies, and assisting with beverage service to provide exceptional guest experiences.

RESPONSIBILITIES

• Assist the bartenders in preparing and organizing the bar for service, including setting up garnishes, glassware, and bar tools.
• Keep the bar area clean and well-maintained, including wiping down counters, bar tops, and equipment to ensure a hygienic environment.
• Restock the bar supplies throughout the shift, including liquor, mixers, garnishes, ice, and other necessary ingredients.
• Wash and polish glassware, utensils, and bar tools, ensuring they are cleaned and ready for use.
• Retrieve and replenish stock from storage areas, including liquor bottles, kegs, and cases of beer or wine.
• Dispose of empty bottles, cans, and trash, following proper recycling and waste management procedures.
• Assist in maintaining a well-organized storage area for bar supplies, ensuring easy access and efficient workflow.
• Prepare and deliver non-alcoholic beverages and water to guests as needed.
• Collaborate with the bartenders to fulfill drink orders accurately and in a timely manner.
• Assist in maintaining cleanliness and organization of the drink station and back bar area.
• Support the bartenders in preparing and presenting specialty cocktails and mixed drinks.
• Provide exceptional customer service by promptly attending to guest requests and inquiries.
• Assist in closing procedures, including cleaning and organizing the bar area, restocking supplies, and securing equipment.
• Follow all safety and sanitation guidelines, including proper handling of glassware, bar tools, and cleaning chemicals.
• Maintain a positive and professional attitude, contributing to a harmonious and efficient work environment.

Requirements

REQUIREMENTS

• Previous experience as a Barback in a fine dining or upscale bar setting is preferred.
• Knowledge of bar operations, including basic drink recipes, glassware, and bar equipment.
• Excellent organizational and multitasking skills to handle multiple responsibilities and prioritize tasks effectively.
• Physical stamina and ability to lift and carry heavy items, including cases of beverages and kegs.
• Professional and polished appearance, adhering to dress code and grooming standards.
• Strong attention to detail to ensure cleanliness and presentation standards are met.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Excellent communication skills to effectively collaborate with bartenders, waitstaff, and guests.
• Flexibility to work in shifts, including evenings, weekends, and holidays.
• Basic math skills for accurate counting and measuring of ingredients.
• Ability to work well in a team and support the overall bar operations.
• Willingness to learn and take direction from supervisors or managers.
• Ability to stand and walk for extended periods.
• Knowledge of responsible alcohol service practices and compliance with legal drinking age verification.
• Positive attitude and willingness to contribute to the overall success of the bar and restaurant.
• RBS or similar certification for responsible alcohol service is required.

Job Status: 

Non-Exempt

Important Notice:

This job description is not an exclusive or exhaustive list of all job functions that an Acme Hospitality Team Member in this position may be asked to perform from time to time. Based on business needs or Guest service objectives, you may also be asked to perform other duties or tasks in addition to those listed above and will be required to have completed required training associated with the other duties or tasks.

ALL POSITIONS

GREET ALL YOU MEET

• Say hello to everyone you see and make eye contact.
• Remember the guest or team member’s names and use them often. 

SELL THE PROPERTY

• Sell the services and facilities of the property first.
• Help the company obtain new customers and retain current customers.
• Memorize basic property information; be able to give accurate directions.
• Thank our guests for their business AND invite them to return. 

TAKE PERSONAL RESPONSIBILITY FOR GUEST SATISFACTION

• Listen and respond with empathy to guest or team member inquiries and stay with the individual until he/she is satisfied.
• If a guest or team member asks for directions, do not point – escort the guest or team member to the destination.
• Never say, “NO”, ask for assistance.

PROMOTE SAFETY AND SECURITY

• Know your property’s emergency procedures.
• Protect the company’s property against damage or loss.
• Report any unsafe working condition.

PRACTICE CONTINUOUS IMPROVEMENT

• First, master the basics.
• Look for ways to do your work better, faster and smarter. Share those ideas.
• Be part of the solution; always accompany criticisms with suggestions for improvement.
• Keep an open mind; be “flexible” to do new things and old things in new ways. 

PROJECT A POSITIVE, PROFESSIONAL IMAGE

• Follow the company appearance standards at all times.
• Always wear your name badge and gaming badge (if needed).
• Keep your work area clean and professional.
• Never discuss internal business in front of guests.

TAKE PRIDE IN ACME HOSPITALITY

• If you see something on the floor, pick it up.
• Show proper care for tools, equipment and facilities.
• Speak positively about the company and your co-workers.

Systems you need to know:

Ctuit, Focus POS, Microsoft Office, Google

The company reserves the right to revise and change job duties as the need arises. I have read and understand the requirements of this position and agree to this position and agree that I am able meet these duties and responsibilities. This job description does not constitute a written or implied contract of employment. 

Physical Requirements:

Standing - Constant

Walking - Constant

Sitting - Frequent

Climbing - OCCASIONAL 

Crawling - N/A 

Kneeling - FREQUENT OCCASIONAL

Bending - OCCASIONAL OCCASIONAL

Reaching above Shoulder - Constant FREQUENT

Lifting:

10 lbs. - Constant 

11 - 20 lbs. - Constant 

21 - 50 lbs. - FREQUENT 

50 - 100 lbs. - OCCASIONAL 

Carrying:

10 lbs. - Constant 

11 - 20 lbs. - Constant FREQUENT

21 - 50 lbs. - OCCASIONAL 

51 - 100 lbs. - OCCASIONAL 

Pushing - Constant 

Pulling - Constant 

Manual Dexterity - Constant 

Bi-Manual Dexterity - Constant 

Fine Motor Skills - Constant 

Gross Motor - Constant 

Eye/Hand Coordination - Constant 

Near Vision - Constant 

Far Vision - Constant 

Color Recognition - Constant 

Hearing - Constant 

Other -   

ENVIRONMENTAL FACTORS

Working Outside YES 

Working Inside YES 

Working alone YES 

Working closely with others YES 

Excessive cold/heat YES 

Excessive humidity/dampness YES 

Noise/Vibrations YES 

Working above ground YES 

Working below ground NO 

Working with chemicals/solvents/detergents/cleaners YES 

Working on uneven surfaces NO 

Operating moving equipment or vehicles NO 

Working around machinery or moving equipment YES 

Climbing on scaffolds or ladders YES 

Working under hazardous conditions NO