Business Services Operations Manager bei Westmark Credit Union

Description

Discover the Westmark Difference!!

Are you looking for a career? Do you want to be valued as an individual on a team? Do you want to learn, grow, and make a difference in your community? Westmark offers outstanding stability, a variety of career opportunities and exceptional work/life balance.

· 60 % of our employees have been part of the Westmark family for 5+ years.

· 71% of our employees who have been part of the Westmark family for one year or more have received at least one promotion.

· 85% of our managers were promoted from within the company.

· Westmark has been in business since 1954 and has recently grown to over $1.2 billion in assets, 15 branches, and over 70,000 members!

We also have some of the most impressive benefits in the industry:

· Paid Time Off (3 to 5 weeks per year, depending on tenure) PLUS 11 paid holidays.

· Excellent health insurance options for employees and family with shared premiums

· 401k with 75% company match and 2% profit sharing contribution

· Tuition Reimbursement and Scholarships

· Employee Assistance Program (Free counseling and legal services)

Position Summary: The Business Services Operations Manager is a passionate, member-focused individual that is responsible for implementing and supporting a full suite of business banking services for members, including operating accounts, ACH origination, digital business banking, treasury management, merchant services, business credit cards, and more.

This role serves as the owner and champion of business services, working closely with the branch network, relationship development team, and business members to deliver exceptional service and financial solutions that drive member success.

Schedule: Approximately 40 hours within a Monday through Friday work week

Work Location: Southeast Idaho, Twin Falls, or Boise

Hybrid Eligible

Key Responsibilities:

• Serve as the primary support resource for the branch network, providing expertise on product knowledge, identifying sales opportunities, and resolving operational issues.
• Act as the main point of contact for designated business members, delivering high-quality service and proactive financial guidance.
• Proactively identify opportunities to deepen member relationships through tailored product and service solutions.
• Respond to inquiries related to business accounts, loans, treasury management, and other credit union products.
• Maintain a strong working knowledge of credit union products and services, including deposit accounts, loans, and business financial solutions.
• Assess and underwrite ACH transaction limits based on business account performance, financial reviews, and credit risk analysis.
• Monitor and review ACH activities, identifying potential risks and recommending adjustments as necessary.
• Collaborate with Lending, the Branch Network, Relationship Development Officers, the Contact Center, IT, and Product Management to ensure seamless operations, sales coordination, and product development.
• Partner with Risk Management and Compliance to ensure full adherence to regulations, internal policies, and industry best practices.
• Monitor account activity to detect trends, issues, and opportunities for cross-selling additional services.
• Represent the credit union at community events, networking opportunities, and industry conferences.
• Serve as the subject matter expert (SME) for the digital business banking platform, training both members and branch staff to maximize adoption and self-service.

Requirements

Qualifications:

• Education and Experience: Bachelor’s degree in Business Administration, Finance, or related field plus a minimum of 3 years’ experience in business services, lending, or a related area OR a high school diploma plus a minimum of 8 years of relevant banking or credit union experience; or a combination of formal education, training, and applicable experience.
• Financial Acumen: Strong knowledge of financial principles, lending, and business banking practices.
• Risk Management: Experience with ACH risk assessment, transaction monitoring, and compliance oversight.
• Regulatory Compliance: Familiarity with credit union/banking regulations and compliance requirements.
• Problem-Solving: Ability to evaluate complex situations and provide effective solutions.
• Communication: Strong interpersonal, written, and verbal communication skills with the ability to translate technical information for members and staff.
• Member Service: Passion for helping members succeed through personalized and professional service.
• Collaboration: Ability to work effectively across multiple departments and with external vendors.
• Continuous Improvement: Curious, adaptable, and committed to enhancing processes, products, and member experiences.

Key Competencies:

• Strategic Thinking
• Business Development
• Analytical Skills
• Leadership & Influence
• Technology Proficiency
• Member-Centric Mindset

Success in the Role

• Success in this role will be measured by the ability to demonstrate:
• High Adoption and Satisfaction: Business members actively use and value the credit union’s suite of business products and services.
• Deeper Member Relationships: Increased penetration of business services among existing members and attraction of new business members.
• Growth in Deposits and Loans: Consistent deposit growth and loan expansion within the business portfolio.
• Clear Leadership and Accountability: Strong ownership, direction, and stewardship of the business services suite, ensuring alignment with organizational goals.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Occasional standing, walking, and lifting up to 20 pounds.
• Ability to travel between branch locations, member businesses, and community events as needed.
• Must be able to communicate clearly via phone, video, and in person.

Westmark Credit Union is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.