Guest Services Supervisor (Buckeye, AZ, US) bei Modern Manufactured Home Communities – Sun Communities
Modern Manufactured Home Communities – Sun Communities · Buckeye, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Buckeye
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Job Summary
Job Duties
- Organizes and prioritizes work schedules of front desk team to ensure adequate coverage is available at all times. (Essential)
- Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in NetSuite or CampSpot while ensuring to adhere to Sun's cash handling policies; records in the proper accounts and issues receipts. (Essential)
- Handles and resolves resident and guest complaints, inquiries, and issues in a timely and professional manner; fields resort comments, suggestions and complaints to the General/RV Resort Manager. (Essential)
- Makes collection calls for site rental payments as directed. Submits bad debt files to collections. (Essential)
- Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
- Ensures guests and residents receive the highest levels of service consistent with Sun's customer service philosophy.
- Performs general administrative such as answering phones, typing, copying, faxing, filing, and other duties as assigned.
- Completes and maintains resort records, reports, and files in accordance with the Operations Manual.
- Ensures office supplies are sufficiently stocked and prepared supply orders as needed.
- Refers all sales prospects to the RV Resort Manager and/or Sales Manager and enters the prospect information into NetSuite in a timely manner.
- Other duties as assigned.
Requirements
- High School Diploma or GED (Required)
- 2 years in of administrative experience (Required)
- 6 months in in previous supervisory experience (Required)
- 6 months in of prior RV Resort office experience (Preferred)
- Strong customer service skills
- Excellent verbal and written communication skills
- Demonstrated leadership abilities
- Good problem-solving skills
- Professional appearance
- Excellent organization skills
- Intermediate to advanced computer proficiency with the ability to use Microsoft Office Suite, email, internet, and provide data entry in a timely manner
- Must have a valid driver's license
REWARDING BENEFITS
At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
- Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
- Comprehensive Dental Plan
- Vision Plan
- Voluntary Health and Dependent Care Reimbursement Accounts
- Life and Accidental Death and Dismemberment Insurance
- Short and Long-Term Disability Coverage
- 401(k) Plan with Sun matching contribution
- Get paid daily with DailyPay
- Paid Parental Leave
- Employee Assistance Program
- Identity Theft Insurance
- Legal Assistance Plan
- Pet Insurance
- Tuition Reimbursement program providing financial support to team members who further their formal education
- Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
- Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
- Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty
