A/R Student Financial Services Advisor bei Drury University

Job Title: Accounts Receivable Advisor (Drury GO)                                           Effective Date: March 21, 2025

Department: Business Services                                                                         Division: Administrative Services

Supervisor: Director of Business Services                                                        Schedule: Regular, FT, 12m, hours may vary

FLSA Classification: Non-Exempt                                                                     IPEDS Classification: 43

EEO: Administrative Support

Job Summary:

Generates and processes statements, works with several governmental agencies, coordinates collection efforts. Primary contact for all Drury GO students. Explains charges, financial aid, loans and the impact on billing to students.

Explains/administers Nelnet payment plans. Reviews and mails/emails statements to students. Calculates refunds for Drury GO students. Coordinates with local campuses to assist remote students with financial questions and issues.

Collects tuition and other payments from students, parents, and University departments. Enters, edits, and posts monies collected. Prepares daily bank deposit.

Duties/Responsibilities:

This job description is not to be construed as an exhaustive statement of duties or responsibility requirements. Employees may be required to perform other job-related instructions as requested by the supervisor, subject to reasonable accommodation.

• Uses communication skills, reasoning, and understanding of payment plans, charges, and financial aid in order to explain to students balances due, payment options, and payment amounts. Determines if a student is eligible for bookstore credit. Explains Nelnet payment plans and collects payments due.
• Receives monies via mail, bank transmittals, or directly from students/parents in the office. Verifies amount of monies collected at point of receipt. Fills change orders for the CX, Bookstore, OFEC and Athletics. Collects gift monies from the Development office.
• Bills multiple government and local agencies for students semester costs.
• Issues Petty Cash Reimbursements. Orders and writes petty cash checks, enters information in to a batch, and balances transactions.
• Uses queries in Jenzabar to apply flags and late fees to delinquent accounts.
• Creates spreadsheets to communicate past due student account information to satellite campuses so that they may facilitate collection efforts locally.
• Processes refunds for Drury GO student groups. Verifies hours enrolled, scans data for charges or adjustments for reasonableness.
• Generates statements for various Accounts Receivable types. Reviews, corrects, and mail statements. Uploads a digital copy of statement to Perceptive Content Imaging Software.
• Creates records of all correspondence connected to past due balances. Prepares and sends unpaid accounts to a professional collection agency. Calculates interest and collection cost. Serves as a Point of Contact for Drury.
• Reviews Drury GO accounts for accuracy, by coordinating with the Registrar’s Office, Financial Aid, Drury GO local campus advisors, and Bookstore. Maintains electronic student files of correspondence, statements, and contracts by student.
• Reviews and processes change of status, and other billing adjustments submitted by Registrar and other departments.
• Imports bookstore charges
• Enters and edits journal entries verifying that entries have two approval signatures.
• Pull data for various State and Federal report concerning VA and third party payments.
• Performs other duties as assigned.   

Required Skills/Abilities: 

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. All job requirements listed indicate the minimum knowledge, skills, and/or ability deemed necessary to perform the job proficiently. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Possess a two-year degree in related field and two years of related experience; or equivalent combination of education and experience.
• Ability to accurately type data.
• Ability to communicate on the phone, in person and in writing.
• Ability to interpret complex rules for applying college and federal regulations regarding payment policies, financial aid guidelines, billing regulations, refund policies, calculation of payment plan amounts, and student refunds.
• Ability to exercise discretion for maintaining confidentiality of student’s financial status.
• Ability to maintain meticulous files in order to pass financial audit reviews, and prove compliance with collection procedures on student accounts, prior to initiation of registration or diploma holds, or impact credit status.
• Attention to detail for consistency in billing and accuracy of information.
• Excellent communication skills, including good grammar, in order to communicate complex data, enforce policies and maintain goodwill by phone, in person, or in written matter with students/parents.
• Ability to use software (i.e., Jenzabar), to update student accounts, enter batches, and journal entries.
• Ability to use calculator to determine payment plan amounts, payment amounts, and account balances.
• Ability to use a copy machine to duplicate information for college records.
• Ability to use personal computer and software (i.e., Microsoft Office software, specifically Word and Excel) to generate collection letters, registration hold notices, and reports.
• Excellent math skills are necessary in order to computer interest, add, subtract and so forth to calculate contract amounts, payment amounts, total college costs, financial revisions, refunds, and balance accounts receivable.
• Ability to use a laser printer for printing letters, statements, edit reports, and other misc. reports.
• Ability to create specs and queries on computer software for utilization in collection procedures, communication to students, and administration.
• Ability to proofread and audit information to ensure accuracy of data collected and distributed.
• Ability to work with computer programs to revise complex program data related to billing rates each year.

Education and Experience:

Physical Requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; climb or balance; and stoop or kneel. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus. The noise level in the work environment is usually quiet.