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Assistant Manager - Technical Services Group (Bangalore, KA, IN, 560068) bei HGS USA: Champion Every Moment of Your Career | Digital CX Leader

HGS USA: Champion Every Moment of Your Career | Digital CX Leader · Bangalore, Indien · Onsite

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Responsibilities:

 

  • Configuration of desktops & laptops to the new joiners.
  • Configuration of desktops for “Work at home” employees.
  • Maintain inventory of Hardware assets.
  • Address user tickets regarding hardware, software, and networking.
  • Ask targeted questions to diagnose problems.
  • Guide users with simple, step-by-step instructions.
  • Conduct remote troubleshooting.
  • Test alternative pathways until you resolve an issue.
  • Record technical issues and solutions in logs.
  • Direct unresolved issues to the next level of support personnel.

 

Skills required:

 

  • Excellent knowledge of desktop and laptop & printer hardware.
  • Excellent knowledge of desktop/laptop internal components.
  • Hands-on hardware troubleshooting experience.
  • Hands-on troubleshooting experience on MS Tools – Outlook configuration, excel, ppt etc.
  • Extensive equipment support experience.
  • Working technical knowledge of current protocols, operating systems, and standards.
  • Ability to operate tools, components, and peripheral accessories.

 

Personal Attributes:

 

  • Strong customer service orientation.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Good written, oral, and interpersonal communication skills.
  • Ability to conduct research into PC and software issues and products as required.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Team-oriented and skilled in working within a collaborative environment.
  • Willing to work in shifts & on weekends.

 

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