Development Operations Specialist bei American University
American University · Washington, Vereinigte Staaten Von Amerika · Hybrid
- Professional
- Optionales Büro in Washington
American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University
Department:
Time Type:
Full time
Job Type:
FLSA Status:
Non-ExemptWork Modality:
Union:
Job Description:
Summary:
WAMU 88.5 is a public media station owned and operated by American University. WAMU is the source for local, regional and NPR news and original programs in Washington DC. Since 1961, WAMU has been amplifying voices and sharing stories from the many neighborhoods and communities in the District of Columbia, Maryland and Virginia.
The Development Operations Specialist is responsible for the accurate and timely processing of WAMU donor transaction information in WAMU’s customer relationship management system (CRM). The Development Operations Specialist organizes and prepares gift transaction information (received via caging vendor, bank file upload, call center file, or mail) for data entry into the donor database. This position works with other staff members collecting required for accurate financial data entry and the processing of gift receipts and acknowledgement letters. This position responds to donor inquiries. This position communicates with Business Administration department staff on the status of gift processing and any adjustments.
Essential Functions:
1.) Financial Data Entry and Gift Processing
Coordinate gift and data entry into CRM (ROI) from eCRM web donations (Engaging Networks) and vendors such as caging vendor (Moore), and call center vendor (ACD) for call-in donations.
Monitor data entry accuracy and organization of records including elimination of duplicates, resolution of exception batches, and application of soft-credits and payments.
Provide regular data entry reports for processed gift batches, updated constituent records and data hygiene procedures.
Confirm donations, organize, and prepare workplace giving and matching gifts for manual entry or upload into WAMU's CRM.
Review and process web gifts daily. File electronic records for all gift batches.
Maintain a secure environment for storing financial documents and strict confidentiality of donor information.
Provide data to other Gift Processing staff or Business Administration staff upon request.
Process gift entry based on bank deposit reports for checks received in-house in coordination with the Business Administration staff.
Collaborates with WAMU Finance gifts are reconciled with the University's GL accounts and entered correctly into WAMU's CRM.
2.) Donor Data Corrections and Updates
Update donor biographical information as received from Audience Engagement staff, White Mail, and other sources.
Resolve web donation issues, manage records, collect missing data and process returned mail.
3.) Donor Inquiry
- Respond to donor inquiries including but not limited to gifts, programs, events, receipts.
- Record communication activities and inquiries in individual donor files.
4.) Other duties as Assigned
Competencies:
Serving Customers.
Prioritizing and Organizing.
Acquiring and Analyzing Information.
Supporting Coworkers.
Making Accurate Judgments and Decisions.
Position Type/Expected Hours of Work:
Full-time.
35 hours per week.
Flexibility is required to work extended days including weekends during fund-raising campaigns and other busy periods.
Salary Range:
$25 - $29 per hour.
Required Education and Experience:
High school diploma or equivalent.
1-3 years of relevant experience and knowledge of working with a relational database.
Preferred Education and Experience:
Bachelor's degree or equivalent.
2-4 years of relevant experience.
Additional Eligibility Qualifications:
Experience with data entry.
Experience with databases.
Strong knowledge of Microsoft Excel.
Responding to customer requests.
Ability to identify and articulate software problems and communicate to the appropriate staff.
Ability to work as a team member of the Development Operations.
Willingness to provide quality service for the efforts of WAMU fundraising staff.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits
AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.
Other Details
Hiring offers for this position are contingent on successful completion of a background check.
Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
American University is an E-Verify employer.
Current American University Employees
American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.
Contact Us
For more information or assistance with the American University careers site, email [email protected].
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.
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