Claims Administrative Manager (Schaumburg, IL, US) bei Zurich North America

What can go right when you can grow your career?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, we have over 150 years of experience, serve more than 25 industries, and insure 90% of the Fortune 500®. Zurich strives to provide ongoing career development opportunities so you can reach your full potential and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. With the support of people like you, we are optimistic about leading the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.

Do you know someone who would be a great candidate for this opening? Zurich North America has two separate and distinct talent referral programs in the US. Please scroll to the bottom of this posting to learn more and access the links to submit your talent referral.

Zurich is looking for a driven and dynamic Claims Operations Manager to lead our high performing Claims Shared Services team across multiple locations! In this pivotal role, you will take charge of a talented group of operations and administrative professionals, guiding, coaching, and developing, all while shaping a culture of excellence and collaboration. You will be at the center of operational innovation, serving as a subject matter expert in claims support processes and helping to streamline workflows, elevate service quality, and deliver real impact across the organization.

If you are passionate about leading people, optimizing performance, and driving continuous improvement, this is your opportunity to make a difference. You will partner with internal teams, analyze data for smarter decisions, and help build the future of claims operations at Zurich. Come join a team where your leadership powers progress!

At Zurich North America Claims we acknowledge that work life balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location while facilitating in person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in office attendance should be expected. The selected candidate must be able to work on a hybrid schedule and report to one of Zurich's North American Claims offices, located in Schaumburg, IL; Atlanta, GA; Addison, TX; Maitland, FL; Omaha, NE; Overland Park, KS; Parsippany, NJ; Rocky Hill, CT; Gold River, CA; or New York, NY.

Basic Qualifications:

• Bachelor Degree and 2 or more years of experience in the Claims, Legal or Administrative area
• Zurich Certified Insurance Apprentice including an Associate Degree and 2 or more years of experience in the Claims, Legal or Administrative area                                                                                  
  OR
• High School Diploma or Equivalent and 4 or more years of experience in the Claims, Legal or Administrative area
  AND

• Microsoft Office Experience 

Preferred Qualifications:

• Proven ability to analyze and interpret data to support strategic decision making
• Strong relationship building and stakeholder management skills
• Demonstrated expertise in process improvement and simplification initiatives
• Prior experience or background in the insurance industry preferred
• Strong verbal and written communication skills
• Strong analytical skills
• Excellent customer service skills
• Experience multi-tasking and prioritizing deliverables

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education. 

The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is $58,700.00 - $96,200.00, with short-term incentive bonus eligibility set at 10%. 

As an insurance company, Zurich is subject to 18 U.S. Code § 1033. 
 

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. 

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 

Location(s): AM - Schaumburg, AM - Addison, AM - Atlanta, AM - Gold River, AM - Maitland, AM - New York, AM - Omaha, AM - Overland Park, AM - Parsippany, AM - Rocky Hill
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No 
 
Linkedin Recruiter Tag: #LI-MD1 #LI-ASSOCIATE #LI-HYBRID