AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
Candidates will be primarily responsible for the overall health and maintenance of virtualization and compute products in our managed services customer environments. Candidates will serve as a valued member of the Managed Services Virtualization team, providing tier 3 level support for virtualization technologies. The ideal candidate should be eager to learn, customer focused, an effective communicator, self-initiating and able to perform most tasks without direct oversight.
Principle Duties and Responsibilities
Provide enterprise-level operational support for incidents, problem, and change management activities
Effectively communicate and drive forward resolutions when engaged P1 support activities
Serve as a subject matter expert and escalation point for virtualization technologies, dealing with technical events and requests needing additional resources or urgent attention
Assess customer environments for performance and design issues and propose resolutions
Work across technical teams to troubleshoot complex infrastructure issues
Work with vendors to resolve virtualization and compute issues
Perform root cause analysis for issues and provide workarounds to ensure business continuity
Plan and perform maintenance activities
Create and maintain detailed documentation
Ensure that clients' infrastructure is healthy, stable, documented, and configured with accepted technical best practices
Communicate with customers and internal teams with transparency
Participate in on-call rotation
Complete training and certification as assigned to further skills and knowledge
Willingness to provide mentorship to lesser experienced colleagues
Qualifications/ Technology Experience
Bachelor's degree or equivalent in Information Systems or related field (Unique education, specialized experience, skills, knowledge, training, or certification may be substituted)
10+ yrs of experience with Virtualization technologies
Experience with VMware vSphere/VVFrequired
Experience with VMware Cloud Foundation (VCF) required
Experience with Nutanix AHV preferred
Experience with Microsoft Hyper-V preferred
5+ years of hands-on experience with VMware Cloud Foundation (VCF) deployment, configuration, and management
Proficiency in VCF lifecycle management including automated deployment, patching, and upgrades using SDDC Manager
Experience with VCF workload domains, including VI workload domains and NSX-T network virtualization
Knowledge of VCF validated designs and reference architectures for hybrid cloud implementations
Experience with VCF integration with public cloud services (VMware Cloud on AWS, Azure VMware Solution, Google Cloud VMware Engine) preferred
Experience with VCF's automated deployment and configuration of vSphere, vSAN, NSX, and vRealize Suite components
Demonstrated ability to manage converged infrastructure through VCF's unified platform spanning compute, storage, networking, and security
Qualifications: Soft Skills
Technical troubleshooting and problem-solving capabilities
Approach projects and problems with a “security first” mindset
Superior customer service and training skills
Possess a strong sense of urgency and ability to set priorities
Ability to work without direct supervision
Team-oriented collaborator willing to share knowledge and experience
Solid communicator with the ability to provide professional documentation
Excellent written and verbal interpersonal skills and ability to build and maintain collaborative and positive working relationships at all levels
Ability to effectively interact with all levels of business via phone, written communication, and in person
Skilled in achieving results in a customer centric environment
Self-motivated, able to work in a fast-paced environment
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.
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