Receptionist bei LAH Property Marketing
LAH Property Marketing · Tunbridge Wells, Vereinigtes Königreich · Onsite
- Junior
- Optionales Büro in Tunbridge Wells
Receptionist – Full Time
£27,846
We are looking for an experience and efficient corporate receptionist who is ready to move into a role will additional facility management and event responsibilities. You will relish a challenge and be highly organised, managing contractors and updating reports to support the off-site building manager.
The role is based in a in a modern office, near Mount Ephraim and just a short walk from the town centre. You will deliver an exemplary tenant service and visitor experience, understanding the importance of implementing mini events that help to create a community vibe in the office complex. You should be well presented with proven experience and confident to take ownership of this varied role.
Salary - £27,846 pa
Hours - Monday to Friday 8.30am – 5.00pm
(Lunch break to be taken in the building)
Key Responsibilities
Reception
- You will become the face of the building, ensuring everyone receives a warm and professional welcome
- Take ownership of the reception area, always looking for ways to improve the service delivered to everyone visiting or working in the building
- Meeting, greeting and registering all visitors to the building, following appropriate protocols
- Managing deliveries, including couriers and post
- Develop a good understanding of the local area, using this information to create a local amenities information file
- General administration, as required
Building management
- Work closely with the off-site Building Manager – confidently reporting building issues and helping manage to resolution
- You will build a rapport with all service partners (contractors, cleaners, security) to ensure consistency of standards
- Manage contractors visiting the building to undertake regular maintenance, issuing keys as required and updating the progress / maintenance log
- Produce a weekly update report for key stakeholders
Tenant experience and community engagement
- In collaboration with the receptionist from the neighbouring building, you will plan and deliver an annual summer event designed to develop a sense of community and enhance workplace enjoyment for everyone in the building
- Produce a quarterly e-newsletter to update tenants on initiatives to encourage uptake and participation, ensuring content is always on brand
Skills, Knowledge and Expertise
- Proven experience in a front of house reception role and are ready for a new challenge
- You have facilities management experience (desirable)
- Personable and proactive with a confident manner and able to deliver impeccable customer service
- Proactive, self-motivated and thrive in an environment where you are required to multitask
- Excellent written / verbal communication skills and able to confidently communicate with key stakeholders
- You are a competent Microsoft Office / PC systems user and willing to learn in house systems and processes
Benefits
- Contributory Pension Scheme/Life assurance
- LAH Training Academy
- Company Events
- Wellness scheme, including a 24-hour confidential helpline, virtual / telephone GP
