
Senior Technical Consultant (3rd line Support) bei Wanstor
Wanstor · London, Vereinigtes Königreich · Hybrid
- Senior
- Optionales Büro in London
As a trusted advisor and brand ambassador, you’ll build strong, lasting relationships with clients, championing our products, services, and the power of technology to drive transformation. You’ll be a confident communicator who can clearly explain how tailored IT solutions deliver real business value.
From maintaining and managing customer environments to designing and implementing forward-thinking solutions (including cloud migrations and adoption), your proactive approach will ensure our clients’ technology is always one step ahead. You’ll also lead on security best practices aligned to Cyber Essentials standards.
As the final escalation point for the service desk, you’ll take full ownership of change requests and complex issues – seeing them through to resolution while ensuring the highest level of customer satisfaction.
Key Responsibilities
- Project work, design and implementation of IT solutions with a focus on understanding and meeting business needs
- Proactive IT management of clients, identifying improvements and maintaining security to the Cyber Essentials standard
- Technical Support – Service Desk Escalation, working with, mentoring and training more junior members of staff
- Proactive Engineering – Engage with customers to understand their requirements and provide pre-emptive technical solutions to meet business needs. Mitigating risks to customer technical estates and ensuring their infrastructure is well maintained and appropriate to company needs.
- Project Engineering –Implementing, technical solutions such as Windows Virtual Desktop, Zero Touch deployment, Azure AD, Office365, MFA, and associated security services.
- IT Management – when assigned, provide strategic management and leadership for the customer, ensuring that this delivers on the clients technical and business objectives
- 3rd line support escalation – whether working on the service desk or supporting customer onsite
- Taking ownership and drive forward any assigned support tickets escalated from the service desk KPIs for Senior Technical consultants
- Knowledge and expertise demonstrable through the achievement and maintenance of appropriate certifications
- Customer & Project manager feedback including a net promoter score metric
- The efficient operation of projects in which you are involved
What You'll Need
- Broad technical experience encompassing but not limited to; working with Windows Server, VMWare, Exchange, Office365, SQL, Azure, Active Directory
- Knowledge of networking (LAN, WAN, VPN, Firewall, DSL Routers), colocation and hybrid environments
- Diagnostic information gathering and analytical thinking, the ability to understand the architecture of operations and undertake root cause analysis.
- The ability to undertake research consulting a range of data sources and critical thinking skills to provide detailed and accurate analysis.
- Accurate and effective communication using a variety of techniques including verbal and written work.
- The ability to form strong and collaborative relationships with both customers, vendors and colleagues
- Ability to work autonomously, and as part of a team, with excellent time management, the ability to prioritise
- Creative problem solving, and the ability to use initiative
- A background in managed services and IT Support is advantageous
What You'll Love
📚 Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.
🌟 Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge.
🤝 Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.
🎉 Team Spirit: Join a friendly team and engage in various social events organised throughout the year.