Firmenlogo

Learning and Development Facilitator bei Absolute Pets

Absolute Pets · Cape Town, Südafrika · Hybrid

Jetzt bewerben

Absolute Pets is looking for a Learning and Development Facilitator to join their team. Absolute Pets is a leading pet care retailer with over 190 stores nationally.  We are seeking a highly dynamic facilitator to design learning content and over see in person trainings.  The position is based in Cape Town, however national travel is required. 

Key Responsibilities

  • Design and Facilitate Learning Programmes
    • Develop and design engaging learning content.
    • Design and lead engaging learning experiences focused on product knowledge, company policies, and customer service excellence.
    • Conduct in person onboarding and ongoing training sessions.
    • Ensure optimal functionality and content relevance on digital learning platforms
    • Ensure all content is up to date and relevant.
    • Maintain and update the annual learning calendar.
  • Event Facilitation
    • Plan and manage learning related events, including venue setup, supplier engagement, and budget oversight.
    • Ensure smooth execution and learner engagement during events.
  • Assessment and Feedback
    • Evaluate learner performance through assessments and observations.
    • Provide constructive feedback to support individual development.
  • Evaluation and Continuous Improvement
    • Develop tools to assess the impact of learning initiatives.
    • Gather feedback from learners, managers, and customers to refine programmes.
    • Continuously adapt learning content to meet evolving business needs.
  • Learning Logistics and Coordination
    • Liaise with suppliers to source and prepare learning materials.
    • Organize venues, catering, and other logistics for in-person sessions.
    • Coordinate with operations teams to manage learner attendance and logistics.
  • On-the-Job Learning Support
    • Conduct store visits to observe and coach employees in real-time, aligning performance with company standards.
    • Offer actionable feedback to enhance customer engagement and sales effectiveness.
  • Compliance and Administration
    • Support SETA submissions by maintaining accurate training records.
    • Assist with HR related projects and initiatives as needed.

Requirements

  • 2–3 years’ experience in a retail or customer-facing environment.
  • Prior exposure to a training or facilitation role is advantageous.
  • Articulate (Storyline) experience is preferred
  • Strong ability to design, deliver, and evaluate impactful learning programmes.
  • Excellent communication, facilitation, and interpersonal skills.
  • Creative and innovative mindset.
  • Willingness to travel locally as is required.
  • Passion for pet care and retail.
Jetzt bewerben

Weitere Jobs