Branch Supervisor (Lincoln) bei SAFE Credit Union
SAFE Credit Union · Lincoln, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Lincoln
Hourly Rate Range: $28.94 - $36.18
Exact compensation may vary based on skill, experience and location.
- Develop and maintain positive member and staff relationships.
- Ensure that staff members are providing consultative member service.
- Conduct member profiling methodology to determine member needs. Confer with members on various products and services to meet their needs. Explain benefits and features.
- Open accounts, accept loan applications, and conduct loan closings.
- Act as a bridge between members and departments to promote and enhance new and existing relationships.
- Resolve errors and member complaints.
- Initiate sales-and-service activities.
- Assist in achievement of branch sales and service goals, both from personal actions and encouragement of staff. Refer members to other areas of the Credit Union for assistance.
- Convert sales strategies provided by leadership into tactical, implemented daily actions; assist in the development and implementation of sales-and-service programs and campaigns.
- Develop and maintain a proactive book of business to create ongoing and new sales opportunities, and to increase member relationships.
- Track and assess results of subordinates.
- Perform operational duties.
- Responsible for the balancing functions of the branch and the Service Representatives.
- Maintain files.
- Complete regulatory reports.
- Conduct staff meetings on operational and regulatory matters.
- Perform branch audit functions, ensuring branch security procedures are carried out.
- Monitor and perform overrides and check approvals for team.
- Manage the branch’s cash and negotiable items, within approved limits.
- Perform duties of a Service Representative, as needed, to ensure excellent member service.
- Participate in training and development.
- Conduct training programs on product knowledge, sales and service techniques, and security procedures.
- Review and monitor training progress for staff members.
- Train and develop subordinates to reach their full potential.
- Maintain and develop personal skills to achieve higher level of responsibility through ongoing internal and external programs.
- On a voluntary basis, participate in community activities.
- Perform administrative duties.
- Review and approve attendance reports and timecards.
- Prepare memos and correspondence.
- Complete and transmit timely sales referral and tracking reports.
- Act in a supervisory capacity.
- Establish schedules and develop work assignments to assure a smooth-running branch.
- Conduct monthly and annual staff performance reviews.
- Coach and counsel subordinates on an ongoing basis, give positive reinforcement, recognize and reward staff when warranted, and identify and take corrective action in the event of sub-standard performance.
- Implement emergency procedures, when necessary, to ensure the safety and well-being of staff and members.
- Other duties, as assigned.
- Excellent communication skills (verbal, written, listening skills, and empathy).
- Expert ability to build relationships with other leaders, business partners, and stakeholders.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
- While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.
- The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
- The employee must occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision.
- The noise level in the work environment is usually moderate.