Branch Supervisor (Lincoln) en SAFE Credit Union
SAFE Credit Union · Lincoln, Estados Unidos De América · Onsite
- Professional
- Oficina en Lincoln
Hourly Rate Range: $28.94 - $36.18
Exact compensation may vary based on skill, experience and location.
SAFE Credit Union is seeking a forward-thinking, visible, and autonomous leader to champion a bold new approach to member engagement. As Branch Manager, you’ll do more than lead a team—you’ll help shape the future of banking. You’ll foster a culture of critical thinking, guide consultative conversations, and drive digital adoption to elevate how we serve our members.
This is a unique opportunity to be at the forefront of innovation. You’ll lead a team of universal employees in a space designed for connection, education, and empowerment—where technology and human-centered service come together to create exceptional experiences. You’ll champion membership growth, build strong community relationships, and ensure consistent, high-quality service that reflects SAFE’s purpose, values, and strategic goals.
This leadership role is based at SAFE’s newest, modern-concept branch—a space that embodies the future of member experience. The branch features a sleek digital display wall, multiple collaboration zones, a hospitality-inspired Connection Bar with coffee and water, and in-branch ATMs and coin machines for seamless self-service.
POSITION PURPOSE
Responsible for providing internal and external clients with quality service. Actively performs as a leadership team member in developing the branch staff’s capacity for meeting sales and service objectives, standards, and goals. Provides members with appropriate Credit Union products and services. Ensures that staff members provide continuous quality service to all Credit Union members. Supports and assures compliance with Credit Union policies and procedures. Directly supervises branch employees, carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
- Develop and maintain positive member and staff relationships.
- Ensure that staff members are providing consultative member service.
- Conduct member profiling methodology to determine member needs. Confer with members on various products and services to meet their needs. Explain benefits and features.
- Open accounts, accept loan applications, and conduct loan closings.
- Act as a bridge between members and departments to promote and enhance new and existing relationships.
- Resolve errors and member complaints.
- Initiate sales-and-service activities.
- Assist in achievement of branch sales and service goals, both from personal actions and encouragement of staff. Refer members to other areas of the Credit Union for assistance.
- Convert sales strategies provided by leadership into tactical, implemented daily actions; assist in the development and implementation of sales-and-service programs and campaigns.
- Develop and maintain a proactive book of business to create ongoing and new sales opportunities, and to increase member relationships.
- Track and assess results of subordinates.
- Perform operational duties.
- Responsible for the balancing functions of the branch and the Service Representatives.
- Maintain files.
- Complete regulatory reports.
- Conduct staff meetings on operational and regulatory matters.
- Perform branch audit functions, ensuring branch security procedures are carried out.
- Monitor and perform overrides and check approvals for team.
- Manage the branch’s cash and negotiable items, within approved limits.
- Perform duties of a Service Representative, as needed, to ensure excellent member service.
- Participate in training and development.
- Conduct training programs on product knowledge, sales and service techniques, and security procedures.
- Review and monitor training progress for staff members.
- Train and develop subordinates to reach their full potential.
- Maintain and develop personal skills to achieve higher level of responsibility through ongoing internal and external programs.
- On a voluntary basis, participate in community activities.
- Perform administrative duties.
- Review and approve attendance reports and timecards.
- Prepare memos and correspondence.
- Complete and transmit timely sales referral and tracking reports.
- Act in a supervisory capacity.
- Establish schedules and develop work assignments to assure a smooth-running branch.
- Conduct monthly and annual staff performance reviews.
- Coach and counsel subordinates on an ongoing basis, give positive reinforcement, recognize and reward staff when warranted, and identify and take corrective action in the event of sub-standard performance.
- Implement emergency procedures, when necessary, to ensure the safety and well-being of staff and members.
- Other duties, as assigned.
QUALIFICATIONS
Education/Certification:
Bachelor's degree from four-year college or university; or one to two years of related experience and/or training; or equivalent combination of education and experience.
Experience Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills/Abilities:
· Effective communication skills.
· Ability to function in a team environment; proven team player.
· Capacity to organize, supervise, and delegate effectively.
· Ability to motivate self and others.
· Ability to make decisions and assume responsibility for them.
· Ability to manage time effectively.
WORK ENVIRONMENT/PHYSICAL DEMANDS SUMMARY
LANGUAGE SKILLS
- Excellent communication skills (verbal, written, listening skills, and empathy).
- Expert ability to build relationships with other leaders, business partners, and stakeholders.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS AND REASONING ABILITY
- Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.
- The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
- The employee must occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision.
- The noise level in the work environment is usually moderate.
INTENT AND FUNCTION OF JOB DESCRIPTIONS
This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
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