Information Technology Coordinator bei Sun Title Agency LLC

Description

Who We Are

At Sun Title, technology isn’t just a tool—it’s a foundation for exceptional service. Headquartered in Grand Rapids and serving communities across West Michigan, we’re a title company rooted in trust, innovation, and a deep commitment to our clients and team. We say “YES!” to collaboration, growth, and creating a workplace where every employee is empowered to make an impact.

Our culture is built on doing the right thing, assuming positive intent, and protecting what makes Sun Title special. We’re growing with intention—guided by the voices of our employees and a leadership team that values transparency, continuous improvement, and meaningful connection. If you’re passionate about solving problems, supporting people, and helping systems run smoothly, you’ll feel right at home here.

Join Our Team as an IT Coordinator – Grand Rapids Headquarters

We’re looking for a hands-on, solution-driven IT Coordinator to support our technology operations and infrastructure. This role is essential to keeping our people-first, service-oriented organization running efficiently and securely.

You’ll be a trusted resource for resolving IT issues, coordinating technology projects, and supporting long-term initiatives that help Sun Title deliver exceptional experiences.

What You’ll Do

• Support Daily Operations: Ensure reliable, secure, and efficient technology use across the company.
• Be the Go-To Resource: Serve as the first point of contact for user, workstation, and network issues.
• Maintain Systems: Assist with environments including Microsoft Entra/Active Directory, Exchange, O365, Windows/macOS workstations, servers, DNS/DHCP, and wired/wireless networks.
• Enhance Security & Performance: Help with patching, upgrades, cloud configuration, security tools, and IT documentation.
• Collaborate & Educate: Work with internal teams and external partners to resolve issues, support projects, and educate staff on best practices.
• Support Strategic Projects: Assist leadership and managers with technology-related initiatives, automation efforts, and process improvements.
• Manage Assets: Maintain IT inventory and support lifecycle planning

Requirements

What You Bring

• A proactive, solution-oriented mindset.
• Strong communication and problem-solving skills.
• Ability to translate technical issues into user-friendly solutions.
• Comfort working independently and collaboratively.
• A desire to continuously learn and improve.

Qualifications

• Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• 2–4 years of IT support experience.
• Strong technical knowledge in:
• Microsoft Entra AD and O365
• Windows/macOS workstation support
• Exchange (on-premises/hybrid)
• Active Directory, DNS, DHCP
• Security platforms (antivirus, content filtering, MFA, etc.)
• Wired/wireless network troubleshooting
• Experience providing IT support, writing documentation, and assisting with projects.
• Power BI knowledge or experience is a plus.
• Relevant technical certifications (CompTIA, MCP, CCNA, etc.) are preferred.

What We Offer

• Competitive Salary + Bonus Plan
• 401(k) Retirement Plan
• Paid Vacation
• Health, Dental & Vision Insurance
• A culture of empowerment, innovation, and continuous improvement

Grow With Us

If you’re ready to bring your technical expertise and collaborative spirit to a company that values both systems and people, we’d love to meet you.

Apply today and help us keep Sun Title running smoothly—one solution at a time.