SA Case Manager III bei City of Norfolk, VA
City of Norfolk, VA · Norfolk, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Norfolk
About the Department
Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.
Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.
The NCSB is currently seeking a passionate and dedicated Substance Use Case Manager III to join our Mental Health and Substance Use Outpatient Department! In this role, you will provide direct case management and support services to individuals with substance use disorders, helping them access treatment, recovery resources, and community support systems. You will collaborate closely with clinical teams, ensure that services align with individualized treatment plans, and maintain documentation in compliance with Medicaid, NCSB, licensure, Human Rights, and other regulatory standards. This is a meaningful opportunity to empower individuals on their recovery journey, promote client-centered care, and contribute to the overall success and integrity of our substance use program.
Department Hiring Salary Range: $46,589-53,577
Position Duties
- Provides direct serves to consumers at least monthly to monitor for stability and compliance with Individual Service Plan.
- Assures that each consumer on the caseload has a formally developed treatment plan component that addresses the goals, strengths and skills of the consumer as well as any Identified deficits.
- Identifies and assesses resources that meet the needs identified in the assessment process and assists consumers in procuring and maintaining resources and entitlements.
- Refers consumers to the Norfolk CSB substance abuse programs for ongoing treatment services and make referrals to community agencies or other Norfolk CSB programs when appropriate.
- Assures the maintenance of case management records on assigned caseload to include needs assessment, treatment, plan, applicable releases of information, monthly/quarterly progress review, current progress and all other documents/information that would support documentation of professional services.
- Initiates and follows up with consumers on caseload that drop out of substance abuse services and provide follow-up services as necessary.
- Attends monthly staff meetings with other clinical staff.
- Informs supervisor of possible discharge from services and/or agency when consumers do not respond or comply with treatment planning or when consumers cannot be contacted or located.
- Provides crisis counseling and intervention when necessary.
- Arranges transportation and assists consumers with attending medical appointments, ASO appointments, Social Security appointments and other social agencies' appointments and provides other assistance as necessary.
- Submits a daily activity sheet, weekly labor report and monthly schedule of planned activities.
- Provide general case management services.
- Liaison for referrals for detox and residential substance use treatment services.
- Completes other special projects and duties as assigned.
Minimum Qualifications
Required:
- Bachelor's Degree in a human services field.
- Two year's experience in a human services field related to the areas of assignment. Some assignments may also require specific experience working with various types of client populations.
- Two years of substance use or co-occurring disorders experience.
Other Qualifications
- Valid driver's license.
- Must be certified (or certifiable) in Basic First Aid and CPR.
- Primary Hours, Monday-Friday 8:30am-5pm, 40 hours weekly
