Income & Loan Services Specialist - Home Repair Program bei City of Seattle, WA

In this role, you will play a critical role in supporting access to home repair and loan resources for Seattle households. Your daily work will include:

• Reviewing and approving home repair program applications.

• Evaluating supporting documentation (such as paystubs or tax records) to ensure compliance with program eligibility guidelines.

• Selecting appropriate funding sources based on grant and loan requirements.

• Engaging with applicants throughout the process to provide guidance, answer questions, and gather additional information.

• Evaluating applicant loan eligibility, including loan-to-value ratios, stable income sources, and credit history.

• Preparing and executing loan documents. 

• Entering and maintaining program data across multiple databases.

• Processing contractor invoices and coordinating with Finance for timely payment.

• Monitoring, servicing, and maintaining existing loans.

• Providing support for the Weatherization program and loan underwriting as needed. 

You Will Be Most Successful in This Role If You Have:

Technical Skills in:

• Microsoft Outlook, Office 365, and SharePoint

• Microsoft Excel

• Data analysis and reporting 

• Database management and data entry accuracy

• Adobe Acrobat and document management systems

• Microsoft Teams and other remote collaboration platforms

• Familiarity with financial management or loan servicing systems is beneficial 

Experience With:

• Program administration, loan servicing, and/or related customer-focused work

• Providing high-quality customer service in a resource, intake, or referral capacity

• Reviewing applicant income, documentation, and eligibility requirements

• Applying program guidelines, regulations, or eligibility criteria to applicant files

• Financial review or underwriting processes (or willingness to learn as a backup capacity).

• Independent problem-solving, multitasking, and prioritizing work in a fast-paced environment

• Working effectively with people from diverse racial, ethnic, and socioeconomic backgrounds

The Ability to: 

• Build respectful, supportive relationships with diverse clients

• Be a positive and collaborative team member

• Explain complex program requirements clearly and compassionately to applicants.

• Review financial documents with accuracy and attention to detail.

• Navigate multiple funding sources and determine appropriate allocations.

• Balance independent work with collaborative team problem-solving.

• Contribute to an inclusive workplace that values equity, respect, and cultural humility.

• Adapt to changing priorities while meeting deadlines in a high-volume environment.

Work Environment: This position offers the flexibility of a hybrid work schedule. Employees will be expected to work in-office at the Seattle Municipal Tower in Downtown Seattle at least three days a week, with team in office days on DAYS. 

Benefits: A comprehensive benefits package includes vacation, holiday, and sick leave, as well as medical, dental, vision, life, and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website: https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plans

Why work with us? The City of Seattle recognizes every City employee must play a role in ending institutional and structural racism. Our culture is the result of our behavior, our personal commitments, and the ways that we courageously share our perspectives and encourage others to do the same. To cultivate an antiracist culture, we seek employees who will engage in the Race and Social Justice Initiative by working to dismantle racist policies and procedures, unlearn the way things have always been done, and provide equitable processes and services.

APPLICATION PROCESS:

Applications will be accepted until 4:00pm Pacific Time on Tuesday, September 16, 2025. 

• A PDF of your current resume, which illustrates your related skills, talents, experience, and abilities.

• A cover letter illustrating your qualifications and interest in this position with the Office of Housing. 

This hiring process involves a background check of conviction and arrest records in compliance with Seattle's Fair Chance Employment Ordinance, SMC 14.17. Applicants will be provided with an opportunity to explain or correct background information.

Who may apply: This position is open to all applicants who meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The City encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experience.

Hiring Timeline: We anticipate conducting the first round of interviews on October 9th and 10th and second round on October 16th. We aim to fill this position with a preferred start date of either November 12 or November 19, 2025.