CRM Enablement Officer bei First Hawaiian Bank

Join the First Hawaiian Bank ‘ohana, where our culture flourishes with purpose. We prioritize the 3 C’s – Caring, Character and Collaboration – ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the 'Best Places to Work in Hawaii' for 14 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years.

Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program. Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here.

First Hawaiian Bank is currently seeking a CRM Enablement Officer to join our Sales, Service, and Retail Training team. The Customer Relationship Management (CRM) Enablement Officer is responsible for driving the successful adoption and utilization of the Bank’s Customer Relationship Management (CRM) platform.  This role is responsible for designing, delivering, and continuously improving training, communication, and support that help employees understand and apply CRM tools in their roles.  Serving as the liaison between product teams and frontline employees, this role ensures CRM capabilities are used consistently, effectively, and in alignment with business goals.

Compensation:

The annual salary range for this role is $63,000 - 80,000/yr; commensurate with experience.

Work Schedule

Monday - Friday 8:00AM - 4:30PM; Saturday on a rotation basis 8:30AM - 1:30PM (hours may vary)

Required Qualifications:

• Bachelor’s degree in organizational development, communications, business-related, relevant field; or equivalent experience (e.g., three (3) years of experience in Customer Relationship Management). 
• Certification in instructional design, training facilitation, learning technologies, or CRM systems (e.g., Salesforce).

• Experience supporting CRM or system adoption for customer-facing employees in financial services, or a similar industry, through training and/or user support.

   

• 1 year of experience with CRM tools or digital enablement platforms.
• 5 years of experience in sales enablement, training, or change communications within a business or financial services setting.

Benefits:

We proudly offer a comprehensive benefits program for all employees.

We value you!

At First Hawaiian Bank, we value Fairness, Inclusion, and Opportunity and welcome applications from all eligible candidates. For our full EEO statement, please visit www.fhb.com/careers. Mahalo for choosing First Hawaiian Bank!

Are you interested in learning more about us? Come discover who we are by visiting our LinkedIn, Instagram, Facebook_ pages. Discover firsthand insights through our _Employee Spotlight_ series, offering a glimpse into the daily lives of our valued team members_

If this position sounds like an ideal match, we invite you to apply so we can learn more about you.

At First Hawaiian Bank, it all starts with YES!