Customer Service and Sales Support Specialist bei Pella Windows & Doors / Western Slope

Customer Service and Sales Support Specialist

Location: Glenwood Springs | In Office | 7:30 AM – 4:00 PM

Hourly: $25-30

Pella Windows & Doors / Western Slope is hiring a full-time, in-office Customer Service and Sales Support Specialist for our Glenwood Springs location (5317 Co Rd 154, Ste 206). This role is Monday through Friday, 7:30 AM – 4:00 PM.

We’re looking for a professional who brings strong attention to detail, computer skills,  the ability to handle a fast pace with confidence. An understanding of construction, home services, or related industries is a plus. In this role, you’ll manage 50+ daily customer interactions, keep projects moving, and support both service and sales while representing a trusted brand.

You won’t be doing it alone - our Glenwood Springs team has decades of industry experience and a reputation for taking care of our customers and one another. If you’re looking for a career with a respected national brand and a close-knit local team, this is your opportunity. Apply today!

What You’ll Do

Customer Service (Primary Function)

• Manage 50+ daily customer interactions through calls, emails, and in-person conversations focused on service and satisfaction.
• Troubleshoot customer issues with curiosity and urgency.
• Coordinate and confirm service appointments with both homeowners and field technicians.
• Update job details in Salesforce and internal systems with accuracy and speed.
• Track open issues and follow up to ensure no detail is missed.
• Partner with service managers and sales teams to navigate customer needs and job timelines.

Sales Support and Showroom (Secondary Function)

• Greet and assist showroom visitors, providing product knowledge and a professional experience.
• Support the sales process by preparing quotes, processing orders, and maintaining accurate customer records.
• Collect COD payments and ensure proper documentation of transactions.
• Keep the showroom organized, updated, and stocked with samples and marketing materials.
• Open and close the showroom daily, handle mail, and coordinate sample inventory.
• Assist with scheduling deliveries, updating customers on order status, and coordinating logistics.

What You Bring

• High School Diploma or GED (college coursework a plus).
• 2+ years of customer service, administrative support, or dispatching experience. Construction or home services experience preferred.
• Ability to work with urgency, shift gears quickly, and manage multiple demands.
• Fast and accurate data entry with strong attention to detail.
• Proficiency in Microsoft Excel and Word. Salesforce or other CRM experience preferred.
• Strong communication skills that make customers feel heard, respected, and confident.
• Familiarity with construction, windows, or home improvement is a plus.

Who You Are

• A problem solver who is resourceful, calm under pressure, and quick to find solutions.
• A multi-tasker who can handle competing priorities without losing accuracy.
• A team player who works well across departments and steps in where needed.
• A communicator who builds trust and confidence with every interaction.

What We Offer

• Medical, dental, and vision coverage starting the first of the month after hire.
• 401(k) with company match to support your financial future.
• Paid time off and sick time, plus a paid winter shutdown in December.
• Tuition reimbursement to support your continued growth.
• Company wellness benefits to help you stay healthy and balanced.
• Rewards and recognition programs that celebrate your contributions.