Donor Lounge Ambassador bei Tennessee Performing Arts Center

Position Status: Part-Time

Exemption Status: Non-Exempt

Reports to: Director of Special Events

Core Values

Inclusion, Creative Excellence, Innovation, Collaboration, Purposeful Service

Position Overview
 The PNC Bank Donor Lounge at TPAC is a valuable benefit for TPAC individual and corporate donors that allows them to engage and experience TPAC on a deeper level. The lounge is open 60 minutes before Broadway shows and features complimentary appetizers and drinks from TPAC's catering and beverage partners. This role ensures seamless entry into the Donor Lounge by utilizing communication and interpersonal skills to effectively communicate, direct, and engage with donors. 

Primary Responsibilities

• Contributes to a team-based culture focused on respect, communication, inclusivity, and collaboration. 
• Serves as a philanthropic ambassador for Tennessee Performing Arts Center.
• Provides outstanding customer service by greeting, welcoming, and directing guests upon entry to the Donor Lounge.
• Maintains records of all guests entering Donor Lounge via scanning system and check-in process.
• Effectively communicates with members of the Institutional Advancement and Operations teams to ensure seamless donor reception experience.
• Keeps host stand and Donor Lounge entryway organized.
• Assists with breakdown and cleanup of Donor Lounge once intermission has concluded.
•  Maintain knowledge of TPAC fundraising operations and service and safety protocols while serving as a community-facing ambassador.

The responsibilities listed above are not all inclusive. Other related duties may be assigned.

Skills and Knowledge

Required: 

• Ability to handle stressful situations and stay calm under pressure. Positive attitude required. 
• Self-motivated and customer service-oriented individual with strong administrative, interpersonal, and organizational skills.
• Display the maturity, professionalism, discretion, integrity, high-energy, and cultural sensitivity needed to work effectively in a high-profile arts institution. 
• Ability to work event evenings and weekends as needed.

Software and Services Used

• Pass scanning system, ADP Workforce Now, Outlook

Frequent Functions and Working Conditions

• Must be able to stand, sit, or walk for extended periods of time.  
• Indoor lounge/meeting room environment.
• Ability to engage with public, patrons & guests.
• Able to bend, stoop, reach.
• Able to lift up to 20 lbs.

TPAC is an Equal Employment Opportunity employer.   All aspects of the employment process will be merit-based and applied without discrimination on the basis of race, color, religion, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship or other protected characteristics.