Learning & Development Program Coordinator bei City of San Marcos

About the Department

Position Duties

1. Assess and analyze citywide training and development needs.  In collaboration with user departments/stakeholder team, develop organizational training and development strategy, identifying needs for technical skills, soft skills, and leadership career development.  
2. Engage with professional training associations and training resources.  
3. Design, develop, implement, and monitor a COSM University module-based training program to educate employees on citywide policies and procedures for internal service departments and/or policies and procedures.  Work with department subject matter experts to develop curriculum and assist subject matter experts in training delivery.  Analyze the effectiveness of leveraging delivery through the city’s online learning management system (currently NEOGOV Learn).
4. Identify training programs that align with the citywide initiatives and employee learning and development strategy.
5. Plan, create, and/or procure training content and assure effective delivery.  Develop evaluation tools, collect and analyze training outcomes, and assess effectiveness.
6. Manage the LMS, including operational structure and program offerings.   
7. Schedule and deliver training workshops, seminars, classes, and presentations, which include facilitating classroom exercises, activities, and group discussions. Analyze and determine the most appropriate methods for each unique learning situation.  Determine the level and type of classroom engagement with participating departments. 
8. Perform special projects as needed to support departmental and organizational goals.   
9. Evaluate the appropriateness and effectiveness of training modules, workshops, etc., and make changes as needed to ensure offerings are relevant and robust.

Minimum Qualifications

• A high school diploma or GED equivalent is required.
• Four (4) years of experience in workplace adult learning required.
• Candidate must have excellent verbal, written, and presentation skills, including facilitation and team leadership skills.    
• Must be proficient in Office Suite to include Word, PowerPoint, and Excel.  
• Knowledge of database applications (LMS/ERP). 
• Must possess a valid Texas driver’s license with an acceptable driving record.

Other Qualifications

• A bachelor’s degree in a related field is preferred.
• Experience in a similarly situated governmental setting preferred.
• Experience in developing closely aligned programs is preferred.   

• Effective verbal and excellent written communication skills are required. 
• Effective presentation and facilitation skills 
• Must demonstrate the ability to interact with all levels of employees, groups, and individuals with diverse backgrounds; must be able to develop and maintain positive working relationships with City departments and personnel. 
• Interpreting and applying pertinent, applicable federal, state, and local laws, codes, and regulations.
• Resolving complaints and concerns.
• Researching, analyzing, and distilling an array of information.
• Establishing and maintaining effective working relationships both internally and externally.
• Operating a computer and various software programs, including Excel, PowerPoint, and ERP.
• Exercising sound professional judgment, decision-making, and ethics.
• Delivering engaging presentations.
• Exhibiting trust and respect for all employees.
• Conflict resolution.
• Writing clear, accurate, and timely documentation in non-technical terminology to brief managers and supervisors.

Physical requirements include lifting up to 25 pounds occasionally. Subject to vision, hearing, and talking constantly; handling and fine dexterity frequently; standing, sitting, walking, lifting, carrying, pushing/pulling, reaching, and foot controls occasionally; kneeling, crouching, crawling, bending, twisting, climbing, and balancing rarely.