Microsoft Azure Tier 1 Support Analyst bei Clearwater

Description

POSITION SUMMARY

We are seeking a motivated and detail-oriented Azure Tier 1 Support Analyst to join our growing cloud and security services team. You’ll be the first line of defense for our clients, handling day-to-day support requests related to Microsoft Azure and Security Incidents including inbound ticket processing, triage, and routing, end user support, identity management, initial information gathering, and handling of security related events. This is a hands-on role that combines technical troubleshooting with excellent communication skills and customer service.

Requirements

SPECIFIC JOB RESPONSIBILITIES

• Monitor ticketing system and respond to Azure-related support requests

• Perform basic triage and troubleshooting for virtual machines, resource availability, and access issues

• Escalate complex incidents to Tier 2 or engineering teams with thorough documentation and proper context

• Manage Azure-related user access, roles, and resource permissions

• Maintain accurate records of issues and resolutions in the ticketing system

EXPERIENCE REQUIRED

• 1–3 years of experience supporting Microsoft Azure environments

• Experience with a ticketing system (e.g., ServiceNow, ManageEngine, Zendesk)

• Experience working in a managed services or customer-facing role

QUALIFICATIONS, SKILLS, & KNOWLEDGE

• Microsoft Certified: Azure Fundamentals (AZ-900) or Azure Administrator Associate (AZ-104)

• Familiarity with ITIL practices or MSP support models

• Exposure to Microsoft 365 and hybrid cloud environments

• Familiarity with Azure Portal and related components and features

The base salary range for this role is $______55,000_____ to $____60,000_______. Base salary is part of our total rewards package which also includes the opportunity for merit-based salary increases, eligibility for our 401(k) plan, medical, dental, vision, life and disability insurances and leaves provided in line with your work state. Our robust time-off policy includes flexible paid time off, 11 paid holidays, and paid sick time. Total compensation, including base salary to be offered, will depend on elements unique to each candidate, including applicable candidate experience, skills, education and other factors permitted by law.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of colleagues in the role. All colleagues may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Clearwater is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please inform Clearwater/Redspin’s Recruiting team if you need any assistance completing any forms or to otherwise participating in the application process.

Mental/Physical Requirements: Fast paced environment handling multiple demands. Must be able to exercise appropriate judgment as necessary. Requires a high level of initiative and independence. Excellent written and oral communication skills required. Requires the ability to use a personal computer for extended periods of time.