Financial Counselor PAS bei Texas Health Fort Worth

Financial Counselor - Patient Access Services - OP

We’re looking for a highly motivated, high energy and qualified Financial Counselor to join our Texas Health family.

If you have a servant heart and meeting new people sounds like fun- this is the place for you!

Position Highlights

·        Work location: Texas Health Harris 1301 Pennsylvania Ave Fort Worth, TX 76104

·        Work hours:  Full Time; 40 Hours/week; Days; Monday - Friday; 8:30am-5pm

Department Highlights:

·        The Financial Counselor interacts in a professional, respectful manner with internal and external customers, provides excellent customer service to patients and visitors. 

·        Team-oriented work environment with expanded resources from other Patient Access areas.

·        Cross-training opportunities within different areas of Patient Access.

What You Will Do

·        Duties to include, but not limited to:

-Helps patients understand their insurance benefits, financial responsibilities, and available assistance programs in a compassionate and clear way.
-Provides accurate cost estimates, set up payment plans, and assist with financial assistance applications.
-Advocates for patients by explaining coverage options and working with external agencies to secure funding when needed.
-Identifies potential coverage gaps and educate patients about their financial options before services are rendered.
-Verifies insurance benefits and ensure pre-authorization requirements are met before scheduled services.
-Works closely with physician offices, case managers, and patients to prevent unexpected financial burdens.
-Assists in resolving claim denials and explain Explanation of Benefits (EOBs) in easy-to-understand terms.
-Utilizes online tools, databases, and insurance portals to ensure accurate eligibility verification. 
-Ensures a smooth patient experience by managing Financial Clearance Work queues and providing Good Faith Estimates (GFE).
-Records and maintain accurate patient demographic and financial data in our electronic health records (EHR) system
-Assists patients with Medicaid applications, financial assistance forms, and public assistance programs.
-Works alongside facility leadership and revenue cycle teams to maximize reimbursement and minimize financial barriers. 
-Applies superior customer service skills to set expectations about the patient experience and use THR's First Impression principles to deliver top-tier customer service.
-Maintains a friendly, professional, and empathetic approach when discussing financial matters with patients and families.
-Collaborates with clinical teams and patient navigators to ensure financial processes do not delay care.
-Serves as a mentor to new team members, sharing knowledge and best practices. 
-Stays up to date on federal, state, and hospital financial policies to ensure compliance with regulations.
-Participates in staff meetings, training sessions, and process improvement initiatives.
-Keeps detailed records of financial discussions and transactions in patient accounts.
-Identifies ways to improve financial counseling processes to create a better experience for both patients and the organization.
 

Here’s What You Need:

Education
H.S. Diploma or Equivalent Required

Experience
1 Year Collections experience Preferred
2 Years Hospital admissions experience Preferred

Licenses and Certifications
CHAA - Certified Healthcare Access Associate Preferred Upon Hire
CPI - Crisis Prevention Intervention Training Required with 90 Days of Hire

Skills
Strong communication and interpersonal skills with a focus on customer service and patient advocacy.
Ability to analyze insurance coverage, explain benefits, and solve billing issues with confidence.
Tech-savvy and proficient in Epic, Meditech, Microsoft Office Suite, and financial/registration software.
Strong problem-solving and critical-thinking abilities, especially in high-pressure situations.
Comfortable multi-tasking in a fast-paced environment while maintaining attention to detail.
Ability to work with diverse patient populations and show empathy in sensitive financial discussions.
Bilingual (Spanish) preferred, but not required.
 

Why Texas Health?

At Texas Health, our people make this a great place to work every day. Our inclusive, supportive, people-first, excellence-driven culture make Texas Health is a great place to work.

Here are a few of our recent awards:

·       “America’s Best Employers for Diversity” list by Forbes

·        A “100 Best Workplaces for Millennials" by Fortune and Great Place to Work®

Additional perks of being an Admission Specialist:

•       Gain a sense of accomplishment by contributing in a teamwork environment.

•       Receive excellent mentorship, comprehensive training and dedicated leadership resources.

•       Enjoy opportunities for growth.

Explore our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we’ve won and more.

Do you still have questions or concerns? Feel free to email your questions to [email protected]