Director of Host Home Services bei Parker Personal Care Homes, Inc.

Position Description:   

Under the general direction of the Chief Operations Officer, the Director of Host Home Services enhances the quality of life for people with intellectual or developmental disabilities (I/DD) by providing programmatic leadership and management of PPCH's Host Home and Companion Model Homes programs.   

Essential Duties: 

1. Oversight of and responsibility for the effective and person-centered delivery of Host Home and Companion Model Home services and supports. 
   • Ensures that services are provided in a manner that respects and acknowledges individuals’ self-expression, self-worth, self-reliance, and decision making.
   • Creates a culture that fosters collaboration with individuals receiving services, their loved ones, and other support teams. 
   • Leads the growth of PPCH Host Home and Companion Home Model services.  
   • Oversight of staff hiring, supervision, and management.
   • Continually evaluates and assesses the programs’ strengths and weaknesses to improve services and supports using a person-centered approach. 
   • Models, teaches, and holds staff accountable to high customer service standards. 
   • Contributes to the development and implementation of related policies and procedures.  
   • Develops, implements, and monitors program budgets. 
2. Builds a culture where individuals receiving services are healthy, safe, and valued by others. 
   • Models and teaches respect for others, including individuals in services, staff, contractors, guardians and loved ones, and team members. 
   • Ensures the safety and well-being of individuals receiving services by providing oversight, supervision, training, and mentoring to staff and others.  
   • Ensures that required assessments are conducted and that prompt follow-up occurs when deficiencies or areas for improvement are found. 
3. Responsible for compliance with PPCH policies, and the rules and regulations of State and Federal oversight agencies. 
   • Works with oversight agencies toward full compliance with all standards and regulations.
   • Recommends updates to PPCH policies and procedures when necessary. 
   • Ensures staff and providers have completed required trainings, including annual refreshers, according to established timelines. 
   • Maintains knowledge and understanding of PPCH and other regulating agencies’ policies, procedures, legislation, rules, regulations, and guidelines. 
   • Ensures that programmatic documentation required by PPCH and regulatory agencies is completed accurately and in a timely manner. 

Other Duties:

1. Responsible for customer satisfaction measurements and outcomes. 
2. Participates as needed with internal and external audits. 
3. Attends meetings and staffings as needed or requested. 
4. Other duties as assigned. 

Qualifications:

Education and Training: 

• Bachelor’s degree in related field strongly preferred.  
• Required training will be provided and must be successfully completed.  

Experience: 

• Five years’ experience in the field of I/DD with progressive responsibility strongly preferred. 
• Two years’ supervisory experience required, with supervisory experience in residential programs for people with I/DD strongly preferred.  
• Programmatic leadership experience strongly preferred. 
• Minimum of one year using Microsoft Office or other software required.  

Knowledge, Skills, and Abilities: 

• Excellent written and verbal communication skills with individuals at all professional levels. 
• Effective listening skills, even when non-traditional communication is used. 
• Skill and ability to lead, supervise, and manage others. 
• Ability to analyze and make decisions based on quantitative data. 
• Organizational and time management skills. 
• Ability to work with shifting roles, responsibilities, and expectations.
• Knowledge of the Colorado Developmental Disabilities system, Social Services, and out-of-home placements for adults with I/DD. 
• Skill and ability to constructively receive and provide feedback. 
• Ability and willingness to complete required trainings and learn PPCH operations and systems. 
• Valid Colorado driver’s license, and ability to meet PPCH’s driving requirements. 

Physical Requirements and Working Conditions:

• Work will be performed in a typical office environment, in the community, or in private homes using a laptop computer and/or mobile device. 
• Lifting and carrying of approximately 15 lbs. 
• Regular and frequent driving throughout the Denver Metro area required.

Parker Personal Care Homes, Inc. (PPCH) is an equal opportunity employer dedicated to diversity, inclusivity, and wage equity.   We prohibit discrimination and harassment of any type regardless of any protected characteristic, including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.