Digital Solutions Analyst bei RACQ

At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.

About the role

As a Digital Solutions Analyst, you will lead the delivery of solutions by consulting with stakeholders to obtain, analyse, communicate, and validate technical requirements for changes to business processes, policies, digital systems, and applications. You will also identify business problems and seek opportunities to solve them while enhancing the digital user experience.

• Identify, document, and assist business stakeholders in articulating clearly defined business requirements.
• Develop member-centric digital solutions that deliver the best outcomes for RACQ members.
• Draft technical requirements and artefacts to communicate solution designs that will assist developers throughout delivery.
• Leverage technologies such as HTML, JavaScript, .NET, SQL, MAUI, Sitecore, and Web APIs.
• Step in to lead a solution as required, including design, estimations, coordination, and specification activities, ensuring that deliverables meet business needs and expectations.
• Conduct continuous improvements on digital initiatives implemented and identify opportunities for further optimisation within the process.

About you

• Must have professional verbal and written communication skills.
• Demonstrated negotiation, mediation, and facilitation skills.
• Must have business acumen and industry knowledge with a strong understanding of business processes and products.
• Knowledge of digital IT trends and experience working with digital platforms.
• Knowledge of HTML, JavaScript, and .NET.
• Experience working with JIRA and Confluence.
• Hands-on experience using UML to create sequence diagrams.
• Extensive experience working with APIs and web services.
• Knowledge and use of process modelling tools to create BPMN and flow diagrams.

Why join RACQ?

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2032. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

What we offer you:

Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

• Financial benefits and discounts on a range of banking, assistance and insurance products
• Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
• A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
• Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP). 
• Invest in your development with in-house development programs and access to an extensive digital learning platform.

You can check out all our employee benefits at https://www.racq.com.au/about-us/careers/employee-benefits

Ready to apply to do good stuff daily?

Questions or require any adjustments? Please contact [email protected] or visit www.racq.com.au/about/careers/our-recruitment-process

Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete psychometric assessments and/or background checks (which may include working rights, professional references, employment history, qualification/education, professional membership, criminal history, credit, bankruptcy, watch list, politically exposed person, ASIC financial register, directorship and driving history checks) as part of the application process. Want to know exactly which background checks are needed for this role? Reach out to Human Resources at [email protected].

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