Team Lead, Analytics and Workflow Automation bei CA Morguard

PURPOSE

Reporting to the Manager, Service Management, the Team Lead, Analytics and Workflow Automation will be responsible for designing and developing reports, dashboards, and applications to meet the organization’s business needs. This role involves collaborating with stakeholders to understand their requirements, defining the architecture for data, systems, and applications, and ensuring that the solutions are scalable, secure, and align with organizational goals. The individual in this position will work closely with development teams, project managers, and other stakeholders to deliver robust and efficient solutions.

DUTIES AND RESPONSIBILITIES

Technical Leadership:

• Lead and mentor a team of analysts in the development and implementation of technical solutions, including data analytics, workflow automation, and application development.
• Provide guidance on technical specifications and architectural decisions for projects.
• Assign technical tasks, review technical outputs, and ensure alignment with project requirements and best practices.

Data Analytics and Automation:

• Act as a Subject Matter Expert (SME) in Data Analytics, Automated Workflows, and Micro-App building.
• Direct the team in developing applications using Microsoft Power Platform (Power Apps, Power Automate, Power Virtual Agents, AI Builder) and other relevant technologies, ensuring integration into Microsoft and Azure cloud ecosystems.
• Maintain expertise in cloud technologies and collaboration tools, including M365, Power BI, Dataverse, and others.
• Troubleshoot and resolve technical issues reported on solutions, ensuring effective and timely resolution.

Reporting and Documentation:

• Oversee the design and development of dashboards and scorecards to report on service delivery metrics, ensuring technical accuracy and usability.
• Guide the team in preparing and delivering periodic management reports, ensuring adherence to technical specifications and project goals.
• Ensure comprehensive and accurate documentation of technical solutions and enhancements.

Business Analysis:

• Conduct business analysis to understand organizational needs and identify opportunities for process improvements and technology solutions.
• Collaborate with stakeholders to define and document business requirements, ensuring alignment with technical solutions and strategic objectives.
• Analyze current systems and processes, recommending enhancements or new solutions to address business challenges.
• Develop and present business cases for proposed solutions, including cost-benefit analysis and impact assessments.
• Facilitate communication between business units and technical teams to ensure requirements are accurately captured and addressed.

Collaboration and Support:

• Guide the team in gathering and analyzing data from internal and external sources, including vendor partners, to evaluate performance.
• Support the technical measurement of key delivery metrics across various functional areas, including vendor SLA and internal OLA measures.
• Perform ad-hoc analyses as required by the Manager, Service Management

Minimum Requirements

Skills, Knowledge, Experience and Education

• Bachelor's degree or higher required from an accredited institution, Computer Science, Data Analytics/Science (preferred), Business, or Engineering 
• 5 - 7 years of experience in a data analytics and automation role preferred.
• Demonstrated ability to analyze and interpret data, and experience with data analysis and reporting from different systems and monitoring tools 
• Demonstrated advanced proficiency in M365, Micro App building, Automated Workflows, Data visualization, Data management and storage.
• Certification in Power Platform Developer Associate (PL-400), Power Platform Solution Architect (PL-600), individual Power Platform certifications (Power App, Power Automate, Power Virtual Agent, Microsoft Teams Automation) preferred              

Core Competencies

• Listens to and accurately captures others' expectations, ideas and concerns
• Maintains a high level of client/customer focus and an ability to analyze customer needs through soliciting, evaluating and acting upon customer feedback
• Ability to coordinate with other internal units to deliver seamless service to customers
• Ability to manage competing priorities, work simultaneously on multiple initiatives, and meet deadlines
• Adopts methods and tools or reuses proven work to improve productivity and quality
• Excellent written and verbal communication skills
• High comfort level with performing quantitative analysis with accuracy and attention to detail
• Critical thinking and problem-solving skills
• Excellent organizational skills, adaptability to change, and deadline driven orientation
• Ability to work independently, as well as part of a team
• Skills in process mapping / business process reengineering 
• Previous experience working in a real estate, property management/development or asset management environment an asset

Additional Requirements

• Prior experience with the real estate industry is an advantage