Hotel Front Desk Supervisor bei The Hotel at Arundel Preserve
The Hotel at Arundel Preserve · Hanover, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Hanover
Our Front Desk Managers are the face of our community. They are the first people all guests, residents, team members, and vendors see when they enter our buildings. As such, Front Desk Managers play an important role in maintaining our brand, which includes providing excellent customer service at all times.
WHAT WE EXPECT FROM YOU:
- Takes full responsibility for the operation of community Front Desk positions, in regard to scheduling and continuous desk coverage
- Daily management and supervision of community Front Desk positions
- Take service calls and emergency calls for additional communities when the voicemail system is not operating
- Provide excellent customer service at all times
- Be a resource for, and provide services to, residents and guests
- Answer all incoming calls, collect all pertinent information and route appropriately
- Accurately input all service requests
- Maintain community logs (key control, snow, resident, team member, and incident)
- Keep the front desk and lobby clean and free of trash/debris at all times
- Sign for and distribute mail and/or packages
- Contribute to community/company engagement efforts
- Perform other duties as assigned by the manager or supervisor
JOB KNOWLEDGE & SKILLS
- Ability to successfully manage and lead Front Desk Professionals
- Ability to work well with Residents, Front Desk Professionals and Property Managers
- Goal-oriented with regard to Management and team objectives
- Ability to handle emergency situations with poise and sensitivity; with the knowledge of emergency contacts and procedures contained in the Red Book and Disaster Plan
- Ability to listen to problems and refer to appropriate team members
- Strong written and verbal communication skills
- Basic knowledge of office terminology, procedures, and equipment
- Ability to keep neat and accurate records
- Ability to understand and follow directions
- Proficiency with Microsoft Office
