Public Safety Support Services Manager bei Moody Bible Institute

This is a human services leadership position that’s meant to support the people who keep Moody safe. A compassionate and community-focused Public Safety operations coordinator will be guiding a team that protects vulnerable spaces and individuals, and exhibits the ability to build relationships, create structure, and model ethical leadership, shaping both staff experience and public safety outcomes.

This full-time position is better suited for someone with a Human Services background who understands that safety begins with people — and that strong staffing, respectful relationships, and consistent support are the foundation of effective public safety.

Scope:

To oversee and support our part-time public safety team and staff services and engagement within the Public Safety team.

As Staff Coordinator, you will manage recruitment, onboarding, training, scheduling, and employee relations for part-time staff, while also managing the administrative and operational staff engagement. . You will foster team cohesion and professional development through weekly staff meetings and ongoing communication, ensuring high-quality services and a positive environment for program participants with a foundation of cultural humility, and restorative communication.

You’ll bring a human-centered lens to everyday systems — helping staff feel prepared, valued, and part of a team that’s committed to justice, safety, and service.

Essential Functions:

Human Services & Staff Support:

• Foster a workplace culture grounded in dignity, empathy, and mutual respect
• Serve as an advocate for part-time staff, ensuring their voices are heard and needs addressed
• Apply trauma-informed and culturally competent approaches to staff supervision, conflict resolution, and discipline
• Act as a relational bridge between leadership and front-line staff, promoting trust, fairness, and inclusion
• Direct supervision of part-time student employees within Public Safety

Recruitment & Onboarding:

• Lead recruitment for part-time public safety roles, prioritizing applicants with diverse backgrounds and lived experiences
• Conduct values-based interviews that assess interpersonal strengths, ethics, and alignment with the organization's mission
• Develop onboarding processes that introduce not only policies and procedures, but also team culture and shared purpose
• Ensure new hires feel welcomed, prepared, and supported as they begin their role

Training & Development:

• Coordinate trainings that emphasize both tactical readiness and human-centered safety (e.g., de-escalation, mental health awareness, conflict mediation)
• Integrate Human Services content into training curriculum: boundaries, communication, empathy, service orientation
• Track completion of required certifications and continuing education
• Identify and promote development opportunities to help staff grow professionally and personally

Scheduling & Coverage Coordination:

• Develop fair and responsive schedules for part-time staff, ensuring coverage across shifts, events, and emergencies
• Consider staff preferences, availability, and wellness in scheduling decisions
• Manage shift changes, time-off requests, and last-minute coverage in a respectful and equitable manner
• Support staffing for community events and high-traffic periods with advanced planning and staff input

Weekly Staff Meetings & Team Culture:

• Plan and lead weekly staff meetings to strengthen team communication, reinforce training, and build community
• Facilitate group discussions using Human Services tools (e.g., reflection, active listening, peer sharing)
• Create a space where staff feel heard, supported, and connected to the broader mission
• Use meetings as a platform for continuous learning, team problem-solving, and wellness check-ins

HR Administration & Compliance:

• Maintain up-to-date and confidential records for part-time staff (schedules, certifications, documentation)
• Manage timecards for direct reports
• Assist with performance documentation, disciplinary actions, and, when needed, terminations — with compassion and fairness
• Ensure all activities are compliant with nonprofit policies, labor laws, and public safety standards
• Generate reports for leadership related to staffing, turnover, training status, and engagement

Qualifications:

• Bachelor’s degree in Human Services, Social Work, Human Development, or related field
• Experience in nonprofit work, Public Safety, Community Outreach, or Emergency Response settings
• Excellent verbal and written communication skills, especially across lines of difference
• Demonstrated ability to foster trust, resolve conflict, and lead with empathy in diverse work settings
• Proven leadership, decision-making, and communication skills
• Experience managing shift-based or part-time teams preferred
• Proficiency in Microsoft applications, scheduling platforms, or willingness to learn

Preferred Qualifications:

• Experience in community outreach coordination, administrative services, staff support, or team leadership roles
• Experience facilitating meetings, trainings, or group discussions
• Strong working knowledge of Human Services frameworks such as trauma-informed care, restorative practices, and equity-based leadership
• CPR/First Aid certification or ability to obtain
• Bilingual or multilingual abilities
• Experience developing curriculum, activity calendars, or program content a plus
• Familiarity with crisis intervention and behavioral health support practices

Work Environment/Conditions

• Primary environment is an office and/or operations center with limited flexibility for remote or virtual work.
• A highly collaborative environment, working with an internal administrative team on a daily basis and regular collaborating with other campus service providers.
• Some uniform details for events or special assignments, possibly outside.

Additional Information:

Moody Bible Institute is a Christ-centered, multicultural community that values and seeks faculty and staff who are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation. Candidates must align with MBI’s Christian identity. Employees are expected to sign a Statement of Faith and adhere to the Community Standards.

Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.