Patient Account Representative I, University Skilled Nursing, Full-time bei Brooks Rehabilitation

The Patient Account Representative in our Skilled Nursing Facility is a vital part of Brooks team. The Patient Account Representative is responsible for all duties involved with the follow-up and prompt collections of Government, Managed Care, Commercial, Medicaid and Worker’s Compensation account balances. All outstanding claims must be followed up and resolved in a timely manner. Respond to patient questions, concerns or complaints in a courteous and professional manner. Promote an environment that provides optimal efficiencies and superior quality of the business office. 

Responsibilities:

• Healthcare billing and collection experience with nursing home receivables which include Medicaid, Medicare Part A & B, Managed Care, Auto and Workers Compensation payers. 
• Daily census management 
• Daily cash posting includes electronic remittances, ACH and credit cards.
• Knowledge of electronic claim submission, corrections, and denial management processing within claims clearinghouse.  
• Perform follow-up functions for delayed payments. This includes but is not limited to telephone inquiries or formal appeals on incorrectly paid claims.
• Document all accounts clearly and concisely of all activity and resolve all accounts through final collections.
• Initiate appropriate collection letters on patient balances as required. 
• Generate, review, and process monthly statements 
• Florida Medicaid application requirements and guidelines for long term care.
• Initiate annual reviews to maintain Medicaid eligibility with Department of Children and Families. 
• Resident Trust Fund Management  
• Accounts payable invoices 
• Refund requests for private pay and insurance accounts.  
• Ancillary charge entry  
• Meet or exceed departmental KPI’s
• Request medical record documentation as required on accounts. 
• Perform daily account follow-up and collections on accounts 
• Consolidated Billing guidelines
• Report on insurance carrier changes concerning billing and collections procedures to the Director.
• Adheres to all Brooks Rehabilitation policies and procedures.
• Interact professionally with residents, families, staff, visitors, and external agencies under all circumstances. 

Qualifications: 

• High School Diploma Required
• 1+ years of job-related experience in Skilled Nursing Business Office or CBO.
• Medical Billing and Collections experience required 
• Knowledge of CPT and ICD-10 coding procedures. 
• Working Experience with medical terminology. 
• Experience with Microsoft Office and Excel spreadsheets
• Point Click Care billing software desired
• Strong analytical skills with ability to identify and find effective solutions.  
• Detail oriented
• Excellent communication skills, both written and oral
• Working knowledge of patient accounting systems
• Self-starter with strong organization skills including the ability to prioritize and manage multiple tasks in a dynamic; fast paced environment.

Location: University Crossing Skilled Nursing Facility, 6210 Beach Blvd, Jacksonville, FL 32216

Hours: Monday - Friday 8am - 5pm

Compensation: Experience, education and tenure may be considered along with internal equity when job offers are extended.

Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:

• Competitive Pay
• Comprehensive Benefits package
• Vacation/Paid Time Off
• Retirement Plan
• Employee Discounts
• Clinical Education and Professional Development Programs