Technical Support & Production Technician bei Demant

MedRx Inc. is a U.S. based global manufacturer and developer of advanced computerized diagnostic and hearing instrument fitting technologies, specifically designed for the hearing care professional. We’ve created a remarkable New Generation of discreet, yet powerful PC-based instrumentation for Audiometry, Real Ear Measurement, Live Speech Mapping, Hearing Instrument Testing & Evaluation and Video Otoscopy.

MedRx is seeking a detail-oriented and dependable Production Technician to support audiology equipment and proprietary software applications. This hands-on role includes technical support, equipment preparation, and troubleshooting, with a strong emphasis on accuracy and customer service.

This is a full-time, on-site position located at the MedRx office in Largo, FL. Standard working hours are Monday through Thursday, 9:00 AM to 5:30 PM, and Friday, 9:00 AM to 5:00 PM.

Pay: $18.00/hr - $19.00/hr

Full-time benefits include:

• Medical, dental, prescription, and vision benefits 
• 24/7 virtual medical care 
• Employee Assistance Program for you and your family 
• 401(k) with company match
• Company-paid life insurance 
• Supplemental insurance for yourself, your spouse/partner, and your children 
• Short-term and long-term disability insurance 
• Pre-tax Health Savings Account and Flexible Spending Accounts for Health Care or
• Dependent Care 
• Pet Insurance 
• Commuter accounts 
• Employee Perks

If you’re passionate about supporting innovative healthcare technology and thrive in a collaborative, hands-on environment, we encourage you to apply and become part of the MedRx team.

• Provide exceptional technical support for our proprietary applications as a member of our software helpdesk via phone, support portal and remote assistance tools.
• Perform supervised troubleshooting and installations on a wide range of audiology equipment.
• Maintain accurate records of customer contacts and equipment.
• Keep product knowledge current and attend all required training.
• Work with supervision and make an established range of decisions, escalating to management when necessary.
• Perform a variety of duties with frequent interruptions or distractions, adjusting priorities quickly as circumstances dictate.
• Prepare equipment for sale using required documentation.
• All other duties assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills; priority will be given to candidates completely fluent in English and Spanish.
• Excellent interpersonal and customer service skills.
• Strong attention to detail while effectively managing multiple tasks and frequent interruptions.
• Strong analytical and problem-solving skills.
• Dependable, punctual and reliable; able to work under pressure to meet deadlines.
• Proficiency in Microsoft Office and experience with database management systems required.

Education and Experience:

• High school diploma or equivalent required.
• At least two years related experience required.

Travel:

• None

Physical Requirements:

• Must have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes; performs mechanical trades tasks of a non-repetitive nature.
• Applying pressure to an object with the fingers and palm.
• Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Medium work. Exerting up to 75 pounds of force occasionally, and/or up to 50 pounds of force frequently to move objects.
• Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• Clear background check including criminal history and education verification.
• Must pass Drug Test.

MedRx, Inc. is part of the Demant Group. Demant is a world-leading hearing healthcare group that for more than a century has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect, from hearing devices, hearing implants and diagnostic equipment to intelligent audio solutions and hearing care all over the world, Demant is active and engaged.

MedRx is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

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