Senior Director of Administration bei Impact Networking
Impact Networking · Lake Forest, Vereinigte Staaten Von Amerika · Onsite
- Senior
- Optionales Büro in Lake Forest
Impact is hiring a Senior Director of Administrative Operations for our Nationally ranked Best and Brightest Workplace!
Impact is a leading national managed services provider, specializing in: IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support –with a driving focus to bring enterprise-level resources to the SMB and midmarket. We are committed to customer-centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth. Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do.
Founded in 1999, Impact proudly remains privately-held and locally-owned, employing 800+ experts across 20+ US locations. Recognized for rapid growth and innovation, Impact has seen over a 20% annual growth rate, and championed a vibrant, employee-focused culture.
This senior leadership role is responsible for overseeing the administrative functions for Managed Services, Print, and internal operations. The Senior Director of Administrative Operations will drive operational excellence, ensure cross-functional alignment, and implement scalable processes that support business growth and client satisfaction. This role is pivotal in ensuring that administrative functions are not only efficient and accurate but also aligned with Impact’s strategic goals and client experience standards.
Responsibilities
- Lead and oversee teams managing sales orders, lease documentation, ERP entry, billing accuracy, funding coordination, and national account administration
- Ensure timely credit approvals, rate concessions, buyout quotes, and compliance with pricing and legal standards in collaboration with leasing partners
- Oversee procurement operations including vendor negotiations, sourcing strategy, and contract management while driving cost-effective purchasing and compliance
- Manage post-sale client engagement, including contract setup, billing inquiries, escalations, and service adjustments to maintain satisfaction and strong client relationships
- Direct and coordinate Shipout/Shipin orders, dealer relationships, agreement setup, installation logistics, and billing reconciliation to support multi-location service standards
- Provide oversight of Accounts Payable/Receivable, ensuring accuracy, timeliness, and alignment with financial controls
- Partner cross-functionally with Sales, Finance, IT, Legal, and Service Delivery to streamline administrative processes and support enterprise-wide initiatives
- Act as a liaison for executive leadership on administrative matters, contributing to strategic projects and business priorities
- Foster a high-performance team culture through coaching, mentoring, performance management, and succession planning
Things We Are Looking For
- Bachelor’s degree in Business Administration, Operations Management, or related field (Master’s preferred)
- Minimum 10 years of progressive leadership experience in administrative operations
- Strong understanding of contracts, accounts payable/receivable, procurement, and customer relations administrative functions
- Experience in managed services or leasing environments strongly preferred
- Proven ability to lead multi-functional teams and drive process improvement
- Strong analytical, communication, and organizational skills
- Familiarity with ERP systems, procurement platforms, and CRM tools
- Ability to manage cross-functional projects and influence stakeholders at all levels
- Innovation: We embrace change because innovation lives outside the comfort zone.
- Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.
- Honesty: We are fiercely transparent and consistently honest.
- Fun: We fuel work with fun, knowing life's too short for boring.
- Low Ego: We champion ideas over titles, because brilliance knows no rank.
- One Team: We win as a team, we lose as a team, we are one team.
- Expected salary range of $160,000-$190,000, based on experience
- 20 days of PTO plus 12+ paid holidays
- Flexible Sick Day Policy
- Paid Parental Leave
- Comprehensive Health, Disability Life, Dental and Vision Plans
- 401(K) discretionary match & retirement plans
- Continued education reimbursement
- On-going training & development opportunities
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