The Austin Public School District is seeking to hire a Technology Support Technician, Level 1
Position Detail:
Provide basic, ongoing, first-level, school-base technical support to teachers and other staff in the use of technology. This position reports to and is evaluated by the Director of Technology.
Responsibilities:
- On-site end-user support, trouble-shooting, and repair
- On-site maintenance of technology equipment
- Laptop repair
- Deploy IT equipment and trouble-shoot daily problems and issues
- Monitor and respond to technology support tickets
- Backup help desk - answer phones, trouble shoot, use remote support software
- Pickup/deliver repaired devices from/to buildings
- Maintain technology storage areas and organization
- Assist in documentation of problems and solutions (public and private knowledge base)
- Work with other members of department on project-related tasks.
- Learn and develop skills in all hardware/software areas – Skillsets, Youtube, Microsoft Learn Community, Microsoft Educator Community, Next Gen Lenovo Portal, etc.
Knowledge, Skills and Abilities:
Good knowledge of the troubleshooting and operation of computer hardware and common software applications such as Microsoft Office; thorough knowledge of methods and techniques used to maintain and repair computer equipment; ability to carry-out maintenance plans and repair schedules for technical resources; knowledge of the ticket tracking application; ability to communicate effectively orally and in writing, understand and execute oral and written instructions; ability to work with minimal supervision and organize workload; must have excellent interpersonal and customer service skills, be able to listen, understand and analyze problems.
Training & Experience:
High School Diploma. Associate’s Degree preferred. Experience providing technical support on a variety of hardware, software and operating systems. Industry relevant certifications preferred (i.e. Network +).
Physical Requirements:
Some standing, walking, moving, climbing, lifting (up to 40 lbs.), carrying, bending, kneeling, crawling, reaching, handling, pushing and pulling. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.
Salary: The salary range for the position is outlined on page 9 of the Employee Handbook
EmploymentGuidelineforNon-AffiliatedNon-ExemptEmployeesMHPCOTA.pdf
Benefits: Benefits information is outlined on pages 7-8 of the Employee Handbook
EmploymentGuidelineforNon-AffiliatedNon-ExemptEmployeesMHPCOTA.pdf
Commitment to Equity:
Austin Public Schools is committed to diversifying its workforce to better reflect the community we serve. We believe the practices used in recruiting, interviewing, hiring, supporting, and promoting staff must include and honor, at every level, those who represent the diverse identities of our schools and community.
Common and Shared Accountabilities for All Positions
Employees of Austin Public Schools are expected to support the strategic plan. Our mission at Austin Public Schools is to Inspire, Empower, and Accelerate. Our vision is to prepare all learners to make a difference in the world. All employees are to model and promote an environment that is respectful for all, and work collaboratively with other staff to focus on the needs of the learner. A quality, customer focus that conveys a welcome attitude, an adaptability to change, and a desire for continuous improvement is also expected of all employees. In addition, staff are to respect confidential matters, encourage a safe and secure environment throughout the schools, and be dependable and accountable employees. The strategic plan can be found on our website.https://www.austin.k12.mn.us/district-offices/school-board/strategic-plan.
District Information: To learn more about Austin Public Schools, visit https://www.austin.k12.mn.us/
Application Procedure: Apply online at Employment - Austin Public Schools | Inspire. Empower. Accelerate.
As Equal Opportunity Employer, Austin Public Schools is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate based on race, color, creed, religion, national origin, sex, disability, sexual orientation, age, marital status, status with regard to public assistance, familial status or membership or activity in a local commission. The school district strongly encourages anyone interested to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
