Inside Sales Representative Lead bei Zensar Technologies Ltd

This position will play a key role in managing the ISR team which is developing sales pipeline for Zensar for a particular geography /business vertical / technology platform. The team lead will ensure that the team meets its targets around setting up and complete meetings.

Key Responsibilities:

The successful individual will manage the Inside Sales team to ensure a motivated and performance driven team that meets and exceeds its targets.

1. Must have managed ISR teams (at least 10 members) for an IT services company
2. Should know the ISR QC processes 
3. Should have worked in US and Europe geographies
4. Ensuring optimum use of calling tools like Hubspot
5. Must have experience of executing email campaigns using Hubspot
6. Understanding customers' needs and identifying sales opportunities.
7. Communicating with customers, making outbound calls to potential customers, and following up on leads.
8. Identified cross-selling and upselling opportunities for new products and services to increase value to customers and exceed sales goals.
9. Creating and maintaining a database of current and potential customers.
10. Explaining and demonstrating features of products and services via cold calling and reaching out to prospects in LinkedIn
11. Scheduling appointments, taking notes during meetings, and following up with clients afterwards to get some opportunity.
12. Support sales by analyzing opportunities and communicates sales collateral within their area of focus. May be brought in by partner to sell company brand to end customers.
13. Participate in events, webinars to build a pipeline post event
14. Coordinating with different stakeholders, sales, and marketing team
15. Adaptable and flexible- will we shadowing sales representative in geo time zones

Key Competencies:

Functional:

1. Position based in Pune in hybrid mode
2. Must have managed ISR teams (at least 10 members) for an IT services company
3. Should have worked in US and Europe geographies
4. Previous experience in managing outbound calling teams
5. Experience of quality checks for the outbound calling process 
6. Proficiency in CRM software such as Salesforce.com, HubSpot.
7. Must have excellent phone and cold calling skills.
8. Strong listening and sales communication skills.
9. Ability to achieve targets.
10. Exceptional customer service skills

Behavioral:

1. Good learning skills
2. Good listening skills
3. Articulate in written and verbal communication skills
4. Adaptable
5. Resourceful
6. Problem-solving skills