Consumer Assistant Mail Clerk bei REVCO SOLUTIONS INC
REVCO SOLUTIONS INC · Columbus, Vereinigte Staaten Von Amerika · Onsite
- Junior
- Optionales Büro in Columbus
Description
*In-office*
Now Hiring Full Time Consumer Assistance Mail Clerk
POSITION DESCRIPTION: The Consumer Assistance Mail Clerk plays a vital role in ensuring that all incoming and outgoing mail is accurately sorted, processed, and routed into the correct working queues for the Consumer Assistance Department.
ESSENTIAL DUTIES AND RESPONSIBILITY:
- Receive, open and sort all incoming mail (paper, fax) related to consumer accounts
- Accurately scan all incoming correspondence and faxes in accordance with standard procedures
- Identify and assign the correct account numbers to all incoming correspondence
- File all scanned documents into the correct working queues based on priority
- Process and appropriately log all priority and certified mail, ensuring they are filed and tracked according to company protocols
- Create and manage "Can’t Find" accounts for correspondence when the associated account cannot be identified.
HOURS: In-office, Monday-Friday 8:00a-5:00p EST
Requirements
- Experience in collections or a call center preferred
- General knowledge of computers, Microsoft office experience preferred
- Excellent written and verbal communication skills
- Ability to multitask and work with various computer systems both internal and external
- Strong written and verbal communication skills
- Demonstrated ability to be a team player and work well with peers, superiors and subordinates
- Demonstrated ability to adapt to changes with ease
- High school graduate or equivalent