Veterinary Referral Coordinator bei Innovetive Petcare
Innovetive Petcare · Chattanooga, Vereinigte Staaten Von Amerika · Onsite
- Junior
- Optionales Büro in Chattanooga
Are you a natural relationship builder with a passion for veterinary care and helping people? Do you thrive in a fast-paced, purpose-driven environment where teamwork, communication, and client service are key? If so, Animal Emergency & Specialty Center – Chattanooga wants to meet you!
We’re celebrating over 10 years of excellence in veterinary specialty and emergency care—and we’re growing! Join our collaborative, high-performing team as a Veterinary Referral Coordinator and play a pivotal role in supporting referring veterinarians, patients, and our internal teams.
💼 What You’ll Be Doing:
As our Specialty Referral Coordinator, you’ll be the bridge between our hospital and our referral veterinary community. You’ll coordinate specialty appointments, ensure smooth communication, and help referring DVMs provide the best care possible to their patients by connecting them with our expert specialists.
Key Responsibilities
- Be the first point of contact for referring DVMs: manage consult requests, schedule appointments, and process patient transfers.
- Ensure all necessary medical records and communications are in place before appointments.
- Serve as a client liaison, making the referral experience seamless and positive.
- Maintain and update our referring DVM database and ensure clinics have current marketing and referral materials.
- Send follow-up communication and records after visits.
- Coordinate with specialists to handle urgent or sensitive cases.
- Plan outreach strategies and participate in efforts to grow our referral network.
- Conduct quality control follow-ups with rDVMs to gather feedback and enhance the referral experience.
- Collaborate with management and marketing to develop campaigns (emails, direct mail, etc.) that highlight new services and hospital offerings.
✨ Why You'll Love Working Here:
🧭 Mission-Driven Culture
Be part of a tight-knit, collaborative team that’s passionate about providing exceptional care and building strong community ties with our local veterinarians.
🧠 Professional Growth
We invest in YOU:
- Continuing education support
- Career development opportunities
- Cross-training with specialty departments
- Mentorship and leadership training
💰 Compensation & Benefits
- Competitive hourly pay, based on experience
- Paid time off (PTO)
- 401(k) with company match
- Employee discounts on services and products
- Flexible scheduling to support your work-life balance
- Health, dental, vision, and life insurance
- Access to a network of veterinary professionals across the Innovetive Petcare family
What You'll Bring
- Experience in a veterinary or medical setting (client services, coordination, or administrative roles a plus).
- Excellent communication, customer service, and organizational skills.
- Ability to manage multiple tasks with attention to detail and empathy.
- Comfort working with EMRs and hospital systems (knowledge of veterinary medical records a plus).
- Passion for building relationships and helping veterinary professionals grow their practices.
- Knowledge of veterinary terminology and procedures is a big plus.
🌄 Live & Work in Beautiful Chattanooga, TN
Enjoy the vibrant culture, outdoor adventure, and affordable living in one of the Southeast’s most exciting cities. From hiking trails to the arts scene to top-rated coffee shops and breweries, Chattanooga offers something for everyone—just one more reason to join a team that feels like family.
📩 Apply Today!
If you’re ready to grow your career, make a difference in the veterinary field, and work with a compassionate, innovative team that truly values your voice—we’d love to hear from you.
Join us at Animal Emergency & Specialty Center – Chattanooga and be part of something meaningful.
