- Senior
- Optionales Büro in Des Moines
SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry.
And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions.
This is a hybrid position based out of our Des Moines, IA office.
What we’re looking for:
SHAZAM is looking for a Manager, Fraud Operations to join our team. In this position, you’ll support a 24/7/365 fraud operations business for financial institutions all across the country. You will collaborate with other managers to increase operational effectiveness, meet departmental service expectations, and exceed quality of work goals. This is a 12pm-9pm 2nd shift opening, with weekend coverage as needed.
What you'll do:
- Delivery of effective fraud mitigation by strong leadership in fraud mitigation strategies and effective fraud tool management.
- Maintain a high expectations work environment with experienced, professional staff which perform workflows flawlessly while meeting service SLA’s.
- Collaborate with other leaders to resolve new fraud trends, address client fraud cases, and eliminate debit card fraud risks to clients.
Manage a 24/7 fraud operations contact center.
What you need:
- Minimum three years experience in team leadership and fraud operations required.
- Familiarity with Regulation E and compliance is a plus.
- Proficient in MS Office applications, specifically Word, Excel, and PowerPoint.
What’s in it for you:
- Supportive, collaborative, inclusive, and diverse workforce.
- Career learning, development, and growth opportunities.
- Culture of respect and dignity, teamwork, honesty, and integrity.
- Excellent benefits:
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Flexible spending and health savings accounts
- Life insurance and short- and long-term disability provided at no cost
- Time away from work – PTO, VTO, paid parental leave, and company holidays
- Educational assistance
- Professional Certification Bonus program
Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.
SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment.
Visa Sponsorship: This position is not eligible for sponsorship for work authorization by ITS, Inc. Therefore, if you require sponsorship for work authorization now or in the future, we cannot consider your application at this time.
