Claims Team Leader bei Stillwater Insurance Group
Stillwater Insurance Group · Jacksonville, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Jacksonville
Job Posting: Claims Team Leader
Location: In-office position, Jacksonville, FL
We are seeking a highly motivated and detail-oriented Claims Team Leader to join our team in Jacksonville, FL. This position will play a crucial role in managing our Claims Department, specifically overseeing the Call Center and Administrative teams.
Responsibilities include capturing first notice of loss data, creating new claim records, and handling incoming calls directed across the enterprise. You will ensure accurate and timely completion of tasks including claim file document requests, vendor payments, stop payments, CLUE, arbitration matters, regulatory compliance responses, mail, and customer service surveys. As a team leader, you will manage claim dispatch and assist with work-matching, while cross-training staff to effectively work in both the Call Center and Administrative environments. If you are highly organized, have excellent communication skills, and enjoy leading a team, this could be the perfect opportunity for you
Principal Duties and Responsibilities:
- Utilize strong PC skills with proficiency in Microsoft Office products, including Excel (creating, maintaining, and managing spreadsheets and pivot tables).
- Accurately route and index documents to systems for data entry.
- Maintain excellent attention to detail and organizational skills.
- Demonstrate exceptional communication and telephone etiquette, remaining professional, courteous, and efficient.
- Operate high-speed scanners, printers, and other office equipment as needed.
- Handle multiple priorities and deadlines throughout the business day.
- Manage customer inquiries and respond to regulatory compliance matters in a timely manner.
- Work weekends and overtime as required to meet business needs.
Minimum Job Requirements:
- Prior experience in a customer-facing role, with a focus on compensation.
- High school diploma required, with additional training in business management, accounting, or bookkeeping preferred.
- Minimum of 3 years of experience in claims processing or related field.
- Prior experience in Call Center operations and large-scale administrative responsibility is preferred.
- Proven experience in claims handling and team supervision.
- Excellent analytical, problem-solving, and leadership skills to effectively manage and develop teams.
- Strong communication skills to interact with customers, adjusters, and internal stakeholders.
- Proficiency in claims management systems and Microsoft Office applications.
Apply today to start your journey of being celebrated and valued with Stillwater Insurance Group.
Offer for employment contingent upon the acceptable responses from both a background investigation and a pre-employment drug screen.
Stillwater Insurance Group is a drug-free workplace and an equal opportunity employer.
