Be the voice that enhances our participants' journey
Our Participant Contact Centre at UK Biobank is truly unique. The team plays a pivotal role in the largest health study of its kind, maintaining ongoing engagement with all 500,000 participants. Our service sits at the heart of this mission, ensuring that every participant's experience is exceptional.
Join our 25-member PCC team as an Advisor in Stockport, and you'll be contributing to ground-breaking scientific discoveries that enhance global health. You'll work in an inspiring, inclusive environment where everyone takes pride in their contributions and the way they achieve them.
In essence, this role embodies the external 'face and voice' of our organisation - providing professional, friendly and courteous support to UK Biobank participants, handling requests for information, providing guidance and answering queries, booking appointments and dealing with various after-call administrative tasks.
Every member of the PCC team takes pride in making a significant impact on each participant, understanding the importance of patience and empathy when interacting with individuals from diverse backgrounds and age groups.
You’ll be promoting ongoing engagement with our volunteers through incoming and outgoing calls, as well as emails. Given the importance of our work, you’ll also be answering calls from the media, members of the public and health professionals eager to know more about a project that is driving innovation in health across the world.
Is this you?
This role is perfect for those who excel in people-oriented positions. Many of our team members have backgrounds in customer service, although contact centre experience is key, highlighting the importance of a compassionate and understanding approach. You will need;
Excellent communication skills and an organised approach to your work.
Experience of handling inbound and outbound calls in a contact centre.
Confidence in using a CRM system and following standard operating procedures.
The working pattern is Monday to Friday with shift patterns between 8:00am & 7.00pm and opportunity for hybrid working. Located in Greater Manchester (initially based in Stockport with a move to Manchester Science Park mid to late 2026).
Our passion for diversity and equality means creating a work environment for all employees that is welcoming, respectful, engaging, and enriched with opportunities for personal and professional development.
Every member of the PCC Team is proud to know that they make a huge difference to each participant, and we recognise the importance of your role by offering an excellent package that includes:
26 days' annual leave (which increases with length of service) plus Bank Holidays
Holiday buy scheme (buy up to 1 week of additional leave per year)
A paid day off for your birthday (in addition to annual leave)
USS Pension Scheme which is a ‘hybrid’ defined benefit/defined contribution scheme
Enhanced family leave (available from day 1 of employment)
Cycle to work scheme
Professional subscriptions reimbursement (where applicable)
Free gym on site
On site Canteen
Subsidised lunches (£5.50 contribution per day when working on site) and refreshments
Free car parking
Employee discounts portal
Employee Assistance Programme
Eye-care scheme
Annual flu vaccination
Life Assurance cover
#LI-hybrid The job advert closing date may change, so we recommend that if you are planning to apply that you do so without delay.
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