- Professional
- Optionales Büro in Bogota
%3Cp class=%22MsoNormal%22 style=%22font-family: Arial;%22%3E%3Cstrong%3ETeam Lead, Service Delivery%3C/strong%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;%22%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; color: black; mso-themecolor: text1;%22%3EYour potential has a place here%3C/span%3E%3Cspan class=%22normaltextrun%22%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; color: #444444; background: white;%22%3E with TTEC%26rsquo;s award-winning employment experience.%26nbsp; %3C/span%3E%3C/span%3E%3Cspan class=%22normaltextrun%22%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; color: black; background: white;%22%3EAs a Team Lead working On-Site%3C/span%3E%3C/span%3E%3Cspan class=%22normaltextrun%22%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; color: black; background: white;%22%3E in Bogot%26aacute;, Colombia%3C/span%3E%3C/span%3E%3Cspan class=%22normaltextrun%22%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; color: black; background: white;%22%3E, %3C/span%3E%3C/span%3E%3Cspan class=%22normaltextrun%22%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; color: #444444; background: white;%22%3Eyou%26rsquo;ll be a part of bringing humanity to business. #experienceTTEC.%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22font-family: Arial;%22%3E%3Cspan class=%22eop%22%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; color: #444444; background: white;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; color: #444444; background: white;%22%3EOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work%26reg; certification in Colombia%3C/span%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; color: #444444; background: white;%22%3E%26nbsp;says it all!%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22 style=%22mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;%22%3E%3Cb%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; color: black; mso-themecolor: text1;%22%3EWhat You%26rsquo;ll Do%3C/span%3E%3C/b%3E%3Cbr%3EDo you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You%27ll motivate your team to make sure they%27re on track to meet both TTEC and client metric performance goals. You%27ll answer associate%27s questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you%27re the first-line manager for your team.%3Co:p%3E%3C/o:p%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22mso-margin-top-alt: auto; line-height: 107%;%22%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; color: black; mso-themecolor: text1;%22%3EYou%26rsquo;ll report to the Senior Manager, Service Delivery%3C/span%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; color: red;%22%3E%26nbsp;%3C/span%3E%3Ci%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; color: black; mso-themecolor: text1;%22%3E. %3C/span%3E%3C/i%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; color: black; mso-themecolor: text1;%22%3EWe%26rsquo;re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; line-height: 107%;%22%3E%3Cb%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; color: black; mso-themecolor: text1;%22%3EDuring a Typical Day, You%26rsquo;ll%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli class=%22MsoNormal%22 style=%22line-height: 107%; font-family: Arial;%22%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; color: black; mso-themecolor: text1;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C!-- [if !supportLists]--%3ECoach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22line-height: 107%; font-family: Arial;%22%3EManage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.%3Cspan style=%22mso-spacerun: yes;%22%3E %3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22line-height: 107%; font-family: Arial;%22%3EMotivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed%26nbsp;%3Cspan style=%22mso-spacerun: yes;%22%3E %3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22line-height: 107%; font-family: Arial;%22%3EUtilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22line-height: 107%; font-family: Arial;%22%3EImpact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22line-height: 107%; font-family: Arial;%22%3EComfortable with computer systems%3C/li%3E%0A%3C/ul%3E%0A%3Cp class=%22MsoNormal%22 style=%22mso-margin-top-alt: auto; margin-bottom: 0in; line-height: normal;%22%3E%3Cb%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; color: black; mso-themecolor: text1;%22%3EWhat You Bring to the Role%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli class=%22MsoNormal%22 style=%22line-height: normal; font-family: Arial;%22%3E%3Cb%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; color: black; mso-themecolor: text1;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C!-- [if !supportLists]--%3EAssociate degree, technical school, or equivalent work experience%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22line-height: normal; font-family: Arial;%22%3EUtilize time management skills for priority tasks to make informed decisions, ensuring timely and decisive action%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22line-height: normal; font-family: Arial;%22%3EEngage and support your team while focusing on the overall team performance in a dynamic environment%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22line-height: normal; font-family: Arial;%22%3EDemonstrate empathetic leadership by maintaining composure and professionalism while handling conflicts with diverse team member.%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22line-height: normal; font-family: Arial;%22%3ECustomer-focused mindset to support high standards of accountability, facilitating effective communication, and providing support, helping to maintain a realistic outlook.%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22line-height: normal; font-family: Arial;%22%3EComfortable with computer systems%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22line-height: normal; font-family: Arial;%22%3EProven experience in technical support roles, preferably within AI-powered platforms.%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22line-height: normal; font-family: Arial;%22%3EExperience leading teams in fast-paced, tech-driven environments, with a strong focus on performance and KPIs.%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22line-height: normal; font-family: Arial;%22%3EStrong understanding of ticketing systems, incident management, and troubleshooting procedures.%3C/li%3E%0A%3C/ul%3E%0A%3Cp class=%22MsoNormal%22 style=%22line-height: 107%;%22%3E%3Cb%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; color: black; mso-themecolor: text1;%22%3EWhat You Can Expect%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli class=%22MsoNormal%22 style=%22line-height: 107%; font-family: Arial;%22%3E%3Cb%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; color: black; mso-themecolor: text1;%22%3E%3Cspan style=%22background: yellow; mso-highlight: yellow;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/b%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; color: black; mso-themecolor: text1;%22%3ESupportive of your career and professional development%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22line-height: 107%; font-family: Arial;%22%3E%3Cspan%3E%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; color: black; mso-themecolor: text1;%22%3EAn inclusive culture and community minded organization where giving back is encouraged%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22line-height: 107%; font-family: Arial;%22%3EA global team of curious lifelong learners guided by our company values%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22line-height: 107%; font-family: Arial;%22%3EAsk us about our paid time off (PTO) and wellness and healthcare benefits%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22line-height: 107%; font-family: Arial;%22%3EAnd yes... a great compensation package and performance bonus opportunities, benefits you%27d expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)%3C/li%3E%0A%3C/ul%3E%0A%3Cp class=%22MsoNormal%22 style=%22line-height: 107%;%22%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; color: black; mso-themecolor: text1;%22%3EVisit%26nbsp;%3C/span%3E%3Ca href=%22https://mybenefits.ttec.com/%22%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri;%22%3Ehttps://mybenefits.ttec.com/%3C/span%3E%3C/a%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; color: black; mso-themecolor: text1;%22%3E for more information.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22line-height: 107%;%22%3E%3Cb%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; color: black; mso-themecolor: text1;%22%3EAbout TTEC%3C/span%3E%3C/b%3E%3Cbr%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; color: black; mso-themecolor: text1;%22%3EOur business is about making customers happy. That%27s all we do. Since 1982, we%27ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world%27s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22line-height: 107%;%22%3E%3Cspan style=%22mso-ascii-font-family: Calibri; mso-fareast-font-family: Calibri; mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri; color: black; mso-themecolor: text1;%22%3ETTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color: #000000;%22%3E#LI-Onsite%3C/span%3E%3C/p%3E
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