Practice Manager, Multi-Hospital in Aston/Conchester bei Community Veterinary Partners

Multi-Unit Practice Manager

FLSA Status: 

EEOC Classification: 

Employment Type:

Location:       

Reports to: Regional Director of Operations

SUMMARY

The Multi-Unit  Practice Manager is the financial and operational leader of  2-3 hospitals within a geographic region. He/She works together with the hospital leadership as well as CVP to ensure efficient day to day operations and successful financial performance.  The Area Practice Manager leads by example to motivate and inspire the team to provide an excellent experience for our clients and their pets.

ESSENTIAL DUTIES & RESPONSIBILITIES

Human Resources

• Administrate all human resource functions including staff recruitment, hiring, training, scheduling, performance evaluations, counseling, and terminations.     
• Manage annual performance evaluations. Responsible for performance evaluations for supervised staff with the assistance of the department lead.
• Implement and maintain Employee Safety and Disaster Plan procedures and manuals.
• Assure compliance with OSHA and Workers’ Compensation programs.
• Distribute all necessary communication materials with staff, including policy changes, relevant information discussed at meetings, and client feedback.
• Mediate personnel grievance, documenting all reprimands and counseling meetings

Operations

• Keep CVP management informed of all relevant issues regarding staff, client issues, premises or equipment needs, etc.
• Respond to client concerns in a timely and appropriate manner.  Resolve medical client complaints in partnership with the Lead Veterinarian and RDO
• Implement marketing activities in partnership with CVP and the Lead Veterinarian.  
• Assure premises, physical plant and equipment are in safe, clean and optimum working condition, including the scheduling of regular maintenance.
• Assure compliance with all regulatory issues including radiation monitoring, business permits and licenses, and animal control ordinances.
• Maintain, and when necessary, amend client education handouts.
• Oversee inventory purchasing and management within budget guidelines.  
• Schedule and attend all required meetings, including staff meetings and the hospital leadership team meeting.
• Attend CVP hosted meetings.
• Administer the hospital’s patient reminder system.
• Oversee implementation of client wellness program and guidelines and monitor compliance in partnership with CVP.
• Monitor the hospital email
• Manage the hospital practice management system.
• Complete additional hospital projects as assigned.

Marketing

• Monitor, implement, and evaluate client communications (i.e.; direct mail, signage, social media accounts)
• Insure that marquee is kept updated with timely messages
• Responsible for leading the development of referral relationships with humane societies, pet stores, etc.
• Attend community functions to build potential client base

Financial

• Participate in the yearly budgeting process, monthly P&L reviews and discuss weekly financial reports with the lead doctor.  Proactively monitor financial progress of hospital, analyze results, and adjust, if necessary, to ensure all budget goals are achieved.
•  Partner with RDO to submit capital expense requests per CVP guidelines.  
• Verify accuracy of vendor statements and match appropriate invoices to statements
• Prepare the weekly CVP Business Package.
• Responsible for managing bi-weekly payroll process.
• Oversee daily cash and check deposits and manage local banking relationship.

In addition, the Practice Manager may work scheduled shifts during which he or she will be responsible for providing client service and/or direct patient care. 

SUPERVISORY RESPONSIBILITIES

The Multi-Unit Practice Manager is responsible for managing all hospital team members and directly supervisors hospital Office Managers.

REQUIRED EDUCATION & EXPERIENCE

High school diploma or general education degree (GED); or two to five years of veterinary or human healthcare experience and/or training; or equivalent combination of education and experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS

Certification in Veterinary Practice Management preferred.

COMPETENCIES

• Business Acumen
• Leadership
• Communication  
• Emotional Intelligence
• Thoroughness
• Personal Effectiveness/Credibility
• Change Management
• Financial Management

COMPUTER SKILLS

To perform this job successfully, an individual should have; MS Excel, MS Word, and MS PowerPoint. Experience with Veterinary software a plus.

TRAVEL REQUIREMENTS

The Area Practice Manager is required to travel between their assigned hospital/clinics on a regular basis ensuring attention is provided similarly. The Area Practice Manager is also required participate in operational meetings hosted by CVP. Potential to attend off site conferences, seminar and workshops.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

WORKING ENVIRONMENT

This job operates in a professional animal hospital/clinic. This role may have exposure to electromagnetic radiation, anesthetic gases, unpleasant odors, noises and animal feces.  May be exposed to bites, scratches and contagious diseases.     This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

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